Issued Patents All Time
Showing 51–75 of 105 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7836405 | Method for integrating user models to interface design | Thomas Deelman, Jennifer M. Mauney | 2010-11-16 |
| 7751552 | Intelligently routing customer communications | Benjamin Knott | 2010-07-06 |
| 7751551 | System and method for speech-enabled call routing | Benjamin Knott, Sarah Korth | 2010-07-06 |
| 7724889 | System and method for utilizing confidence levels in automated call routing | Benjamin Knott, John M. Martin | 2010-05-25 |
| 7720203 | System and method for processing speech | Benjamin Knott, John M. Martin, Sarah Korth | 2010-05-18 |
| 7657020 | Call routing system and method of using the same | Sarah Korth, Benjamin Knott | 2010-02-02 |
| 7653549 | System and method for facilitating call routing using speech recognition | Benjamin Knott, John M. Martin | 2010-01-26 |
| 7636432 | System and method of determining call treatment of repeat calls | Benjamin Knott, Sarah Korth | 2009-12-22 |
| 7627096 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Michael Sabourin, Carl Potvin, Benjamin Knott, John M. Martin | 2009-12-01 |
| 7623632 | Method, system and software for implementing an automated call routing application in a speech enabled call center environment | Benjamin Knott, Marc Goldstein, Sarah Korth | 2009-11-24 |
| 7620159 | System, method and software for transitioning between speech-enabled applications using action-object matrices | Theodore Pasquale, Benjamin Knott, Kurt M. Joseph | 2009-11-17 |
| 7580837 | System and method for targeted tuning module of a speech recognition system | Benjamin Knott, John M. Martin | 2009-08-25 |
| 7551723 | System and method for the automated analysis of performance data | Scott H. Mills, Kurt M. Joseph, Theodore Pasquale, John M. Martin, Benjamin Knott | 2009-06-23 |
| 7526731 | Method for integrating user models to interface design | Thomas Deelman, Jennifer M. Mauney | 2009-04-28 |
| 7512545 | Method, software and system for developing interactive call center agent personas | Benjamin Knott, John M. Martin, Stephanie Andrews | 2009-03-31 |
| 7502742 | Method and system for voice recognition menu navigation | Benjamin Knott, John M. Martin, Tracy Leigh Smart | 2009-03-10 |
| 7460650 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Benjamin Knott, John M. Martin | 2008-12-02 |
| 7453994 | Sequential presentation of long instructions in an interactive voice response system | Philip Kortum | 2008-11-18 |
| 7450698 | System and method of utilizing a hybrid semantic model for speech recognition | Benjamin Knott, John M. Martin | 2008-11-11 |
| 7421389 | System and method for remote speech recognition | Douglas F. Reynolds, Benjamin Knott | 2008-09-02 |
| 7418095 | System and method for providing caller activities while in queue | Benjamin Knott, Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller +1 more | 2008-08-26 |
| 7418093 | Method for evaluating customer call center system designs | Benjamin Knott | 2008-08-26 |
| 7415101 | System, method and software for a speech-enabled call routing application using an action-object matrix | John M. Martin, Benjamin Knott | 2008-08-19 |
| 7379537 | Method and system for automating the creation of customer-centric interfaces | Theodore Pasquale, Scott H. Mills, John M. Martin, Benjamin Knott, Kurt M. Joseph | 2008-05-27 |
| 7349534 | Call routing from first to second dialog of interactive voice response system | Kurt M. Joseph, Aaron Bangor | 2008-03-25 |