Personality based matching of callers to agents in a communication system

Assignee

• Rockwell Electronic Commerce Technologies

Inventors

• Anthony Dezonno (78 patents)
• Mark Power (21 patents)
• Roger Sumner (26 patents)
• Carlo Bonifazi (10 patents)
• Jeffrey Hodson (17 patents)
• Craig Shambaugh (26 patents)
• Mark Michelson (13 patents)
• Robert Beckstrom (14 patents)

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