Issued Patents All Time
Showing 1–25 of 49 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11043136 | Personality-type training system and methods | Christopher Danson, Melissa Moore, Jason Wesbecher | 2021-06-22 |
| 10601994 | Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center | Alan Yengoyan, Douglas Brown, David Gustafson, Christopher Danson | 2020-03-24 |
| 10419611 | System and methods for determining trends in electronic communications | Alan Yengoyan, Douglas Brown, David Gustafson, Christopher Danson | 2019-09-17 |
| 10366620 | Linguistic analysis of stored electronic communications | Christopher Danson, Melissa Moore, Jason Wesbecher | 2019-07-30 |
| 10262195 | Predictive and responsive video analytics system and methods | Christopher Danson | 2019-04-16 |
| 10218850 | Real-time customer profile based predictive routing | David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2019-02-26 |
| 10194029 | System and methods for analyzing online forum language | Christopher Danson, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more | 2019-01-29 |
| 10129402 | Customer satisfaction analysis of caller interaction event data system and methods | Keene Hedges Capers, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2018-11-13 |
| 10129394 | Telephonic communication routing system based on customer satisfaction | Christopher Danson, Douglas Brown, David Gustafson | 2018-11-13 |
| 10104233 | Coaching portal and methods based on behavioral assessment data | David Gustafson, Douglas Brown, Christopher Danson | 2018-10-16 |
| 10084918 | Delayed-assignment predictive routing and methods | David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2018-09-25 |
| 10021248 | Method and system for analyzing caller interaction event data | Keene Hedges Capers, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2018-07-10 |
| 9942400 | System and methods for analyzing multichannel communications including voice data | Christopher Danson, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more | 2018-04-10 |
| 9936075 | Adaptive occupancy real-time predictive routing | David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2018-04-03 |
| 9848085 | Customer satisfaction-based predictive routing and methods | David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2017-12-19 |
| 9699307 | Method and system for automatically routing a telephonic communication | Christopher Danson, Douglas Brown, David Gustafson | 2017-07-04 |
| 9692894 | Customer satisfaction system and method based on behavioral assessment data | David Gustafson, Douglas Brown, Christopher Danson | 2017-06-27 |
| 9667795 | Dynamic occupancy predictive routing and methods | David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2017-05-30 |
| 9667788 | Responsive communication system for analyzed multichannel electronic communication | Christopher Danson, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more | 2017-05-30 |
| 9571650 | Method and system for generating a responsive communication based on behavioral assessment data | Keene Hedges Capers, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2017-02-14 |
| 9565312 | Real-time predictive routing | David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2017-02-07 |
| 9437215 | Predictive video analytics system and methods | Christopher Danson | 2016-09-06 |
| 9432511 | Method and system of searching for communications for playback or analysis | David Gustafson, Douglas Brown, Christopher Danson | 2016-08-30 |
| 9407768 | Methods and system for analyzing multichannel electronic communication data | Christopher Danson, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more | 2016-08-02 |
| 9398157 | Optimized predictive routing and methods | David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2016-07-19 |