Issued Patents All Time
Showing 25 most recent of 98 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12120187 | Interactive contact center menu traversal via text stream interaction | Tony McCormack | 2024-10-15 |
| 11843654 | Network-connected access point with environmental sensor, and related components, systems, and methods | Clark D. Petrie | 2023-12-12 |
| 11461717 | Device, system, and method for automated vehicle guidance system | Tony McCormack, Joe Smyth | 2022-10-04 |
| 11310337 | Interactive contact center menu traversal via text stream interaction | Tony McCormack | 2022-04-19 |
| 11283924 | System and method for guiding agents in an enterprise over aggregated interactions | Neil O'Connor, Tony McCormack | 2022-03-22 |
| 11259758 | Enhanced communication with an application service provider based on medical telemetry collected by a user device | Ori Modai | 2022-03-01 |
| 11095704 | Network-connected access point with environmental sensor, and related components, systems, and methods | Clark D. Petrie | 2021-08-17 |
| 11068810 | Matching deployable resources with available tasks based on personal information obtained from wearable devices | Jonathan Silverman, Cynthia S. Mitchell | 2021-07-20 |
| 11012437 | Controlling access to traversal using relays around network address translation (TURN) servers using trusted single-use credentials | Kundan Singh, Joel M. Ezell, Alan B. Johnston | 2021-05-18 |
| 10862929 | Systems and methods for providing automated progress updates in a contact center | Neil O'Connor, Paul D'Arcy | 2020-12-08 |
| 10785371 | Optimal resource and channel selection | Tony McCormack, David Skiba | 2020-09-22 |
| 10645218 | Contact center interactive text stream wait treatments | Tony McCormack | 2020-05-05 |
| 10637860 | Authorizing deployable resources based on personal information obtained from wearable devices | Jonathan Silverman | 2020-04-28 |
| 10606920 | Eye control of a text stream | — | 2020-03-31 |
| 10581927 | Providing web real-time communications (WebRTC) media services via WebRTC-enabled media servers, and related methods, systems, and computer-readable media | Joel M. Ezell | 2020-03-03 |
| 10516706 | Systems and methods for providing automated progress updates in a contact center | Neil O'Connor, Paul D'Arcy | 2019-12-24 |
| 10491579 | Independent parallel interaction space instantiation | — | 2019-11-26 |
| 10477019 | Contact center administration via text stream interaction | Tony McCormack | 2019-11-12 |
| 10462151 | Temporary access of a user profile | Tony McCormack, David Skiba | 2019-10-29 |
| 10263952 | Providing origin insight for web applications via session traversal utilities for network address translation (STUN) messages, and related methods, systems, and computer-readable media | Kundan Singh, Alan B. Johnston | 2019-04-16 |
| 10250848 | Positional controlled muting | — | 2019-04-02 |
| 10237082 | System and method for multimodal interaction aids | Doree Duncan Seligmann, Reinhard Klemm | 2019-03-19 |
| 10225212 | Providing network management based on monitoring quality of service (QOS) characteristics of web real-time communications (WEBRTC) interactive flows, and related methods, systems, and computer-readable media | Harvey Waxman | 2019-03-05 |
| 10218841 | Microphone monitoring and analytics | Jeffrey Hodson, Tony McCormack | 2019-02-26 |
| 10205624 | Bandwidth-efficient archiving of real-time interactive flows, and related methods, systems, and computer-readable media | — | 2019-02-12 |