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System and method for processing agent interactions |
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System and method for integrated display of multiple types of call agent data |
Shimon Keren, James Gordon Nies, Srivijaya Srinivasa |
2014-03-11 |
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System and method for integrated workforce and quality management |
Jason Fama, Simon Shvarts, Joseph Watson |
2012-12-11 |
| 8160233 |
System and method for detecting and displaying business transactions |
Shimon Keren, James Gordon Nies, Srivijaya Srinivasa |
2012-04-17 |
| 8117064 |
Systems and methods for workforce optimization and analytics |
John Morgan Bourne, Ed Murray, Shimon Keren, Nick McLean, Mike Bourke +4 more |
2012-02-14 |
| 8112298 |
Systems and methods for workforce optimization |
John Morgan Bourne, Ed Murray, Shimon Keren, Nick McLean, Mike Bourke +4 more |
2012-02-07 |
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Systems for integrating contact center monitoring, training and scheduling |
John Morgan Bourne, Ed Murray, Shimon Keren, Nick McLean, Mike Bourke +4 more |
2012-01-31 |
| 7864946 |
Systems and methods for scheduling call center agents using quality data and correlation-based discovery |
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2011-01-04 |
| 7853006 |
Systems and methods for scheduling call center agents using quality data and correlation-based discovery |
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2010-12-14 |