Issued Patents All Time
Showing 1–25 of 69 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11689668 | Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unit | Charles S. Mathis, Jason S. Conner | 2023-06-27 |
| 11575787 | Originating group text calls in a contact center | Karl H. Koster | 2023-02-07 |
| 11542011 | Enhanced abandoned call recovery for a contact center | Jason S. Conner, Karl H. Koster | 2023-01-03 |
| 11082558 | Originating group text calls in a contact center | Karl H. Koster | 2021-08-03 |
| 10965761 | Communication management system for supporting multiple agent communications sessions in a contact center | Jason S. Conner, Deborah L. Nilsen | 2021-03-30 |
| 10958786 | Graphical user interface for managing multiple agent communication sessions in a contact center | Deborah L. Nilsen, Jason S. Conner | 2021-03-23 |
| 10785370 | Communication attempts management system for managing a predictive dialer in a contact center | Karl H. Koster, Christopher S. Haggerty | 2020-09-22 |
| 10755269 | Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unit | Charles S. Mathis, Jason S. Conner | 2020-08-25 |
| 10674011 | Enhanced abandoned call recovery for a contact center | Jason S. Conner, Karl H. Koster | 2020-06-02 |
| 10616345 | Communication management system for supporting multiple agent communication sessions in a contact center | Jason S. Conner, Deborah L. Nilsen | 2020-04-07 |
| 10530928 | Answering machine detection (“AMD”) for a contact center by using AMD meta-data | Karl H. Koster, James K. Noble, Jr. | 2020-01-07 |
| 10516781 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Karl H. Koster | 2019-12-24 |
| 10462295 | Communication attempts management system for managing a predictive dialer in a contact center | Karl H. Koster, Christopher S. Haggerty | 2019-10-29 |
| 10447858 | Verification process for text-based communication channels | Denney A. Burkholder | 2019-10-15 |
| 10447853 | Graphical user interface for managing multiple agent communication sessions in a contact center | Deborah L. Nilsen, Jason S. Conner | 2019-10-15 |
| 10412221 | Verification process for text-based communication channels | Denney A. Burkholder | 2019-09-10 |
| 10380532 | Establishing a target handle time for a communication in a contact center | — | 2019-08-13 |
| 10375240 | Dynamic display of real time speech analytics agent alert indications in a contact center | Rajesh S. Daddi | 2019-08-06 |
| 10306055 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Ellwood I. Neuer, III, Karl H. Koster | 2019-05-28 |
| 10289974 | Establishing a target handle time for a communication in a contact center | — | 2019-05-14 |
| 10270911 | Verification process for text-based communication channels | Denney A. Burkholder | 2019-04-23 |
| 10237408 | Establishing a target handle time for a communication in a contact center using analytics | — | 2019-03-19 |
| 10237405 | Management of checkpoint meta-data for call recordings in a contact center | Ellwood I. Neuer, III, Karl H. Koster | 2019-03-19 |
| 10212200 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Chad Hitchcock, Marcin Pycko, Christopher S. Haggerty | 2019-02-19 |
| 10171663 | Establishing a target handle time for a communication in a contact center using analytics | — | 2019-01-01 |