Issued Patents All Time
Showing 1–18 of 18 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6978247 | Multimedia customer care center having a layered control architecture | Camille Gabriel, Sarah H. Kiefhaber, Gary King, Rebecca Kay Phelps | 2005-12-20 |
| 6173053 | Optimizing call-center performance by using predictive data to distribute calls among agents | Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews, Stephen L. Skarzynski | 2001-01-09 |
| 6163607 | Optimizing call-center performance by using predictive data to distribute agents among calls | Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews, Stephen L. Skarzynski | 2000-12-19 |
| 6009162 | Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system | Fatsing Chou, Thomas S. Fisher, Paul L. Richman | 1999-12-28 |
| 5485512 | Mnemonic and synonymic addressing in a telecommunications system | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1996-01-16 |
| 5412714 | Mnemonic and synonymic addressing in a telecommunications system | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1995-05-02 |
| 5404395 | External-to-internal numbering plan aliasing | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1995-04-04 |
| 5343517 | Use-code based call-treatment selection | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1994-08-30 |
| 5333188 | Dialed number recognition arrangement | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1994-07-26 |
| 5329582 | Dynamic tone-administration | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1994-07-12 |
| 5321743 | Shared-tenant services arrangement providing numbering-plan independence and cross-plan access to tenant groups | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1994-06-14 |
| 5311584 | Telecommunications call-processing arrangement | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1994-05-10 |
| 5311586 | Dynamic routing-administration | Bruce D. Butterfield, David Chavez, Henry C. Ditmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1994-05-10 |
| 5299261 | Arrangement for effecting segmentation of a dialed number | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1994-03-29 |
| 5289535 | Context-dependent call-feature selection | Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more | 1994-02-22 |
| 4791665 | Inter-exchange carrier access selection feature for a PBX user | Nancy K. S. Modisette | 1988-12-13 |
| 4754479 | Station number portability | Rainie M. Bicknell, Henry C. Dittmer | 1988-06-28 |
| 4488004 | Providing feature transparency between a plurality of PBXs | Mary R. Dedisse, Radhakrishna S. Divakaruni, Charles J. Fette, Keith S. Knight, Karen L. Page +1 more | 1984-12-11 |