Issued Patents All Time
Showing 101–125 of 156 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10122860 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2018-11-06 |
| 10116795 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2018-10-30 |
| 10116797 | Techniques for benchmarking pairing strategies in a contact center system | — | 2018-10-30 |
| 10110746 | Techniques for benchmarking pairing strategies in a task assignment system | David Zachary Hudson, Phil Davis, Akbar A. Merchant, Ittai Kan | 2018-10-23 |
| 10057422 | Selective mapping of callers in a call center routing system | — | 2018-08-21 |
| 10051125 | Selective mapping of callers in a call center routing system | — | 2018-08-14 |
| 10051126 | Techniques for behavioral pairing in a contact center system | — | 2018-08-14 |
| 10051124 | Techniques for behavioral pairing in a contact center system | — | 2018-08-14 |
| 10044867 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2018-08-07 |
| RE46986 | Use of abstracted data in pattern matching system | Akbar A. Merchant | 2018-08-07 |
| 10027812 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2018-07-17 |
| 10027811 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2018-07-17 |
| 9955013 | Techniques for L3 pairing in a contact center system | — | 2018-04-24 |
| 9917949 | Techniques for behavioral pairing in a contact center system | — | 2018-03-13 |
| 9888121 | Techniques for behavioral pairing model evaluation in a contact center system | — | 2018-02-06 |
| 9888120 | Techniques for benchmarking pairing strategies in a contact center system | — | 2018-02-06 |
| 9871924 | Techniques for behavioral pairing in a contact center system | — | 2018-01-16 |
| 9787841 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2017-10-10 |
| 9781269 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2017-10-03 |
| 9774740 | Techniques for benchmarking pairing strategies in a contact center system | — | 2017-09-26 |
| 9712676 | Techniques for benchmarking pairing strategies in a contact center system | — | 2017-07-18 |
| 9712679 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2017-07-18 |
| 9699314 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2017-07-04 |
| 9692898 | Techniques for benchmarking paring strategies in a contact center system | — | 2017-06-27 |
| 9686411 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2017-06-20 |