Issued Patents All Time
Showing 76–100 of 156 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10666805 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2020-05-26 |
| 10623565 | Techniques for behavioral pairing in a contact center system | — | 2020-04-14 |
| 10509671 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Vikash Khatri, James Edward Elmore | 2019-12-17 |
| 10511716 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2019-12-17 |
| 10509669 | Techniques for benchmarking pairing strategies in a task assignment system | David Zachary Hudson, Phil Davis, Akbar A. Merchant, Ittai Kan | 2019-12-17 |
| 10419616 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2019-09-17 |
| 10375246 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2019-08-06 |
| 10348900 | Techniques for behavioral pairing model evaluation in a contact center system | — | 2019-07-09 |
| 10348901 | Techniques for behavioral pairing model evaluation in a contact center system | — | 2019-07-09 |
| 10334107 | Call mapping systems and methods using bayesian mean regression (BMR) | S. James P. Spottiswoode | 2019-06-25 |
| 10326882 | Techniques for workforce management in a contact center system | — | 2019-06-18 |
| 10326884 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2019-06-18 |
| 10320984 | Techniques for L3 pairing in a contact center system | — | 2019-06-11 |
| 10320985 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2019-06-11 |
| 10320986 | Selective mapping of callers in a call center routing system | — | 2019-06-11 |
| 10298763 | Techniques for benchmarking pairing strategies in a contact center system | — | 2019-05-21 |
| 10298762 | Techniques for benchmarking pairing strategies in a contact center system | — | 2019-05-21 |
| 10257354 | Techniques for L3 pairing in a contact center system | — | 2019-04-09 |
| 10244117 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2019-03-26 |
| RE47201 | Use of abstracted data in pattern matching system | Akbar A. Merchant | 2019-01-08 |
| 10165123 | Techniques for benchmarking pairing strategies in a contact center system | — | 2018-12-25 |
| 10142479 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2018-11-27 |
| 10142478 | Techniques for behavioral pairing model evaluation in a contact center system | — | 2018-11-27 |
| 10142473 | Techniques for benchmarking performance in a contact center system | — | 2018-11-27 |
| 10135987 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2018-11-20 |