Issued Patents All Time
Showing 1–25 of 45 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12341928 | Contact center system | Ain CHISHTY, Blake Jay Riley, Zia Chishti | 2025-06-24 |
| 12120271 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2024-10-15 |
| 12075003 | Techniques for decisioning behavioral pairing in a task assignment system | Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik | 2024-08-27 |
| 11922213 | Techniques for behavioral pairing in a task assignment system | Zia Chishti, Vikash Khatri, James Edward Elmore | 2024-03-05 |
| 11915042 | Techniques for behavioral pairing in a task assignment system | Zia Chishti, Vikash Khatri, James Edward Elmore | 2024-02-27 |
| 11863708 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2024-01-02 |
| 11831808 | Contact center system | Ain CHISHTY, Blake Jay Riley, Zia Chishti | 2023-11-28 |
| 11736614 | Techniques for decisioning behavioral pairing in a task assignment system | Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik | 2023-08-22 |
| 11647119 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2023-05-09 |
| 11595522 | Techniques for workforce management in a contact center system | Zia Chishti, Ain CHISHTY, Blake Jay Riley | 2023-02-28 |
| 11467869 | Techniques for benchmarking pairing strategies in a task assignment system | Zia Chishti, David Zachary Hudson, Phil Davis, Akbar A. Merchant | 2022-10-11 |
| 11269682 | Techniques for behavioral pairing in a task assignment system | Zia Chishti, Vikash Khatri, James Edward Elmore | 2022-03-08 |
| 11265421 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2022-03-01 |
| 11258907 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2022-02-22 |
| 11218597 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2022-01-04 |
| 11196865 | Techniques for decisioning behavioral pairing in a task assignment system | Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik | 2021-12-07 |
| 10999439 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2021-05-04 |
| 10972610 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2021-04-06 |
| 10958789 | Techniques for case allocation | David J. DELELLIS | 2021-03-23 |
| 10917526 | Techniques for decisioning behavioral pairing in a task assignment system | Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik | 2021-02-09 |
| 10834263 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2020-11-10 |
| 10757262 | Techniques for decisioning behavioral pairing in a task assignment system | Caroline O'Brien, Julian Lopez-Portillo, Karl Garbacik | 2020-08-25 |
| 10757260 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2020-08-25 |
| 10757264 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2020-08-25 |
| 10659613 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2020-05-19 |