Issued Patents All Time
Showing 1–25 of 156 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12355919 | Techniques for data matching in a contact center system | — | 2025-07-08 |
| 12341928 | Contact center system | Ittai Kan, Ain CHISHTY, Blake Jay Riley | 2025-06-24 |
| 12120271 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2024-10-15 |
| 12120268 | Techniques for benchmarking performance in a contact center system | — | 2024-10-15 |
| 12022029 | Techniques for data matching in a contact center system | — | 2024-06-25 |
| 11936817 | Techniques for behavioral pairing in a task assignment system | Vikash Khatri, Jason R. Delker | 2024-03-19 |
| 11922213 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Vikash Khatri, James Edward Elmore | 2024-03-05 |
| 11915042 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Vikash Khatri, James Edward Elmore | 2024-02-27 |
| 11876931 | Techniques for benchmarking pairing strategies in a contact center system | — | 2024-01-16 |
| 11863708 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2024-01-02 |
| 11831808 | Contact center system | Ittai Kan, Ain CHISHTY, Blake Jay Riley | 2023-11-28 |
| 11743388 | Techniques for data matching in a contact center system | — | 2023-08-29 |
| 11695872 | Techniques for benchmarking performance in a contact center system | — | 2023-07-04 |
| 11611659 | Techniques for behavioral pairing in a task assignment system | Vikash Khatri, Jason R. Delker | 2023-03-21 |
| 11595522 | Techniques for workforce management in a contact center system | Ittai Kan, Ain CHISHTY, Blake Jay Riley | 2023-02-28 |
| 11509768 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2022-11-22 |
| 11467869 | Techniques for benchmarking pairing strategies in a task assignment system | David Zachary Hudson, Phil Davis, Akbar A. Merchant, Ittai Kan | 2022-10-11 |
| 11470198 | Techniques for behavioral pairing in a contact center system | — | 2022-10-11 |
| 11445062 | Techniques for behavioral pairing in a task assignment system | Jason R. Delker | 2022-09-13 |
| 11425248 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2022-08-23 |
| 11425249 | Techniques for benchmarking pairing strategies in a contact center system | — | 2022-08-23 |
| 11399096 | Techniques for data matching in a contact center system | — | 2022-07-26 |
| 11381684 | Techniques for behavioral pairing in a contact center system | — | 2022-07-05 |
| 11363142 | Techniques for benchmarking performance in a contact center system | — | 2022-06-14 |
| 11356556 | Techniques for benchmarking performance in a contact center system | — | 2022-06-07 |