Issued Patents All Time
Showing 51–75 of 156 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10979570 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-04-13 |
| 10979569 | Call mapping systems and methods using bayesian mean regression (BMR) | S. James P. Spottiswoode | 2021-04-13 |
| 10972610 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2021-04-06 |
| 10965813 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-03-30 |
| RE48476 | Balancing multiple computer models in a call center routing system | — | 2021-03-16 |
| 10951767 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-03-16 |
| 10951766 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-03-16 |
| 10924612 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-02-16 |
| RE48412 | Balancing multiple computer models in a call center routing system | — | 2021-01-26 |
| 10897540 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-01-19 |
| 10893146 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-01-12 |
| 10873664 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-12-22 |
| 10863030 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-12-08 |
| 10863028 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-12-08 |
| 10863026 | Techniques for workforce management in a contact center system | — | 2020-12-08 |
| 10863029 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-12-08 |
| 10834259 | Techniques for benchmarking performance in a contact center system | — | 2020-11-10 |
| 10791223 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-09-29 |
| 10757264 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2020-08-25 |
| 10757260 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2020-08-25 |
| 10750024 | Techniques for behavioral pairing model evaluation in a contact center system | — | 2020-08-18 |
| 10750023 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2020-08-18 |
| 10721357 | Techniques for behavioral pairing in a contact center system | — | 2020-07-21 |
| 10708431 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2020-07-07 |
| 10708430 | Techniques for benchmarking pairing strategies in a contact center system | — | 2020-07-07 |