Issued Patents All Time
Showing 1–25 of 28 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| RE48896 | Estimating agent performance in a call routing center system | Zia Chishti | 2022-01-18 |
| RE48860 | Estimating agent performance in a call routing center system | Zia Chishti | 2021-12-21 |
| RE48846 | Estimating agent performance in a call routing center system | Zia Chishti | 2021-12-07 |
| 10992812 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2021-04-27 |
| 10979569 | Call mapping systems and methods using bayesian mean regression (BMR) | Zia Chishti | 2021-04-13 |
| 10666805 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2020-05-26 |
| 10567586 | Pooling callers for matching to agents based on pattern matching algorithms | Qiaobing Xie | 2020-02-18 |
| 10334107 | Call mapping systems and methods using bayesian mean regression (BMR) | Zia Chishti | 2019-06-25 |
| 10142479 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2018-11-27 |
| 10044867 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2018-08-07 |
| 9699314 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2017-07-04 |
| 9686411 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2017-06-20 |
| 9277055 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2016-03-01 |
| 9025757 | Call mapping systems and methods using bayesian mean regression (BMR) | Zia Chishti | 2015-05-05 |
| 8903079 | Routing callers from a set of callers based on caller data | Qiaobing Xie | 2014-12-02 |
| 8879715 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2014-11-04 |
| 8781100 | Probability multiplier process for call center routing | Zia Chishti | 2014-07-15 |
| 8750488 | Predicted call time as routing variable in a call routing center system | Zia Chishti | 2014-06-10 |
| 8737595 | Systems and methods for routing callers to an agent in a contact center | Zia Chishti, Chris Jones | 2014-05-27 |
| 8731178 | Systems and methods for routing callers to an agent in a contact center | Zia Chishti, Chris Jones | 2014-05-20 |
| 8724797 | Estimating agent performance in a call routing center system | Zia Chishti | 2014-05-13 |
| 8718271 | Call routing methods and systems based on multiple variable standardized scoring | — | 2014-05-06 |
| 8712821 | Separate matching models based on type of phone associated with a caller | — | 2014-04-29 |
| 8699694 | Precalculated caller-agent pairs for a call center routing system | Zia Chishti | 2014-04-15 |
| 8670548 | Jumping callers held in queue for a call center routing system | Qiaobing Xie | 2014-03-11 |