Issued Patents All Time
Showing 25 most recent of 27 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11936817 | Techniques for behavioral pairing in a task assignment system | Zia Chishti, Jason R. Delker | 2024-03-19 |
| 11922213 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Zia Chishti, James Edward Elmore | 2024-03-05 |
| 11915042 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Zia Chishti, James Edward Elmore | 2024-02-27 |
| 11778097 | Techniques for pairing contacts and agents in a contact center system | — | 2023-10-03 |
| 11611659 | Techniques for behavioral pairing in a task assignment system | Zia Chishti, Jason R. Delker | 2023-03-21 |
| 11509768 | Techniques for hybrid behavioral pairing in a contact center system | Zia Chishti | 2022-11-22 |
| 11425248 | Techniques for hybrid behavioral pairing in a contact center system | Zia Chishti | 2022-08-23 |
| 11418651 | Techniques for pairing contacts and agents in a contact center system | — | 2022-08-16 |
| 11269682 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Zia Chishti, James Edward Elmore | 2022-03-08 |
| 11265421 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Ittai Kan | 2022-03-01 |
| 11019214 | Techniques for pairing contacts and agents in a contact center system | — | 2021-05-25 |
| 10999439 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Ittai Kan | 2021-05-04 |
| 10972610 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Ittai Kan | 2021-04-06 |
| 10860371 | Techniques for adapting behavioral pairing to runtime conditions in a task assignment system | Syed Rizvi | 2020-12-08 |
| 10757260 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Ittai Kan | 2020-08-25 |
| 10757261 | Techniques for pairing contacts and agents in a contact center system | — | 2020-08-25 |
| 10750023 | Techniques for hybrid behavioral pairing in a contact center system | Zia Chishti | 2020-08-18 |
| 10708431 | Techniques for hybrid behavioral pairing in a contact center system | Zia Chishti | 2020-07-07 |
| 10509671 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Zia Chishti, James Edward Elmore | 2019-12-17 |
| 10496438 | Techniques for adapting behavioral pairing to runtime conditions in a task assignment system | Syed Rizvi | 2019-12-03 |
| 10375246 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Ittai Kan | 2019-08-06 |
| 10326884 | Techniques for hybrid behavioral pairing in a contact center system | Zia Chishti | 2019-06-18 |
| 10320985 | Techniques for hybrid behavioral pairing in a contact center system | Zia Chishti | 2019-06-11 |
| 10122860 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Ittai Kan | 2018-11-06 |
| 10116795 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Ittai Kan | 2018-10-30 |