Issued Patents All Time
Showing 26–45 of 45 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10509671 | Techniques for behavioral pairing in a task assignment system | Zia Chishti, Vikash Khatri, James Edward Elmore | 2019-12-17 |
| 10509669 | Techniques for benchmarking pairing strategies in a task assignment system | Zia Chishti, David Zachary Hudson, Phil Davis, Akbar A. Merchant | 2019-12-17 |
| 10419616 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2019-09-17 |
| 10404861 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2019-09-03 |
| 10375246 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2019-08-06 |
| 10284727 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2019-05-07 |
| 10244117 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2019-03-26 |
| 10135988 | Techniques for case allocation | David J. DELELLIS | 2018-11-20 |
| 10122860 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2018-11-06 |
| 10116800 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2018-10-30 |
| 10116795 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2018-10-30 |
| 10110746 | Techniques for benchmarking pairing strategies in a task assignment system | Zia Chishti, David Zachary Hudson, Phil Davis, Akbar A. Merchant | 2018-10-23 |
| 10027811 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2018-07-17 |
| 10027812 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2018-07-17 |
| 9942405 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2018-04-10 |
| 9930180 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2018-03-27 |
| 9924041 | Techniques for case allocation | David J. DELELLIS | 2018-03-20 |
| 9462127 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2016-10-04 |
| 8929537 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2015-01-06 |
| 8565410 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Zia Chishti | 2013-10-22 |