Issued Patents All Time
Showing 126–150 of 156 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9680997 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2017-06-13 |
| 9654641 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2017-05-16 |
| 9462127 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2016-10-04 |
| 9426296 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2016-08-23 |
| 9413894 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2016-08-09 |
| 9300802 | Techniques for behavioral pairing in a contact center system | — | 2016-03-29 |
| 9288326 | Systems and methods for routing a contact to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2016-03-15 |
| 9288325 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2016-03-15 |
| 9277055 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2016-03-01 |
| 9215323 | Selective mapping of callers in a call center routing system | — | 2015-12-15 |
| 9025757 | Call mapping systems and methods using bayesian mean regression (BMR) | S. James P. Spottiswoode | 2015-05-05 |
| 9020137 | Matching using agent/caller sensitivity to performance | Akbar A. Merchant | 2015-04-28 |
| 8929537 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Ittai Kan | 2015-01-06 |
| 8879715 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2014-11-04 |
| 8824658 | Selective mapping of callers in a call center routing system | — | 2014-09-02 |
| 8792630 | Use of abstracted data in pattern matching system | Akbar A. Merchant | 2014-07-29 |
| 8781100 | Probability multiplier process for call center routing | S. James P. Spottiswoode | 2014-07-15 |
| 8750488 | Predicted call time as routing variable in a call routing center system | S. James P. Spottiswoode | 2014-06-10 |
| 8737595 | Systems and methods for routing callers to an agent in a contact center | S. James P. Spottiswoode, Chris Jones | 2014-05-27 |
| 8731178 | Systems and methods for routing callers to an agent in a contact center | S. James P. Spottiswoode, Chris Jones | 2014-05-20 |
| 8724797 | Estimating agent performance in a call routing center system | S. James P. Spottiswoode | 2014-05-13 |
| 8699694 | Precalculated caller-agent pairs for a call center routing system | S. James P. Spottiswoode | 2014-04-15 |
| 8634542 | Separate pattern matching algorithms and computer models based on available caller data | S. James P. Spottiswoode | 2014-01-21 |
| 8565410 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | Ittai Kan | 2013-10-22 |
| 8472611 | Balancing multiple computer models in a call center routing system | — | 2013-06-25 |