Method of optimizing call center resources based upon statistics

Assignee

• Rockwell Electronic Commerce Technologies

Inventors

• Craig Shambaugh (26 patents)
• Joe Bloom (1 patents)
• Anthony Dezonno (78 patents)
• David Funck (9 patents)
• Jeff Hodson (9 patents)
• Eric James (13 patents)
• Michael Peters (26 patents)
• Mark Power (21 patents)
• Dave Mosquera (5 patents)
• Nayel Saleh (9 patents)

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