| 6947543 |
Computer-telephony integration that uses features of an automatic call distribution system |
Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Peter Matteo +1 more |
2005-09-20 |
| 6839419 |
Ring network implemented by telephony switches and links |
Andrew D. Flockhart, Thomas S. Fisher, Eugene P. Mathews |
2005-01-04 |
| 6748073 |
Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration |
Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Peter Matteo +1 more |
2004-06-08 |
| 6049547 |
Lookahead interflow of traffic among a plurality of serving sites of one customer |
Thomas S. Fisher, Andrew D. Flockhart, SuJeanne Foster, Raechel Greschler, Eugene P. Mathews |
2000-04-11 |
| 5392346 |
Mobile log-in capability featuring fixed physical (terminal-dependent) translations and portable logical (user-dependent) translations |
Kerry W. Hassler, Cynthia C. Jones, Joylee E. Kohler |
1995-02-21 |
| 5206903 |
Automatic call distribution based on matching required skills with agents skills |
Joylee E. Kohler, Eugene P. Mathews, Craig F. Palmer |
1993-04-27 |
| 4790004 |
Implied principal busy status indicator for covered calls |
— |
1988-12-06 |
| 4631364 |
Communication system having dynamically assigned station set buttons |
Joan H. Coyne, David Dooling, Louis E. Miller |
1986-12-23 |