Issued Patents All Time
Showing 1–25 of 84 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12026738 | Predicting application conversion using eye tracking | Benjamin Indyk, Michael J. Graves | 2024-07-02 |
| 11798015 | Adjusting product surveys based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2023-10-24 |
| 11797544 | Automated search recipe generation | Ling Feng Wei, Irene Ma, Pravin Bhutada | 2023-10-24 |
| 11783204 | Processing and re-using assisted support data to increase a self-support knowledge base | Benjamin Indyk, Matthew Cannon, Chris Gielow | 2023-10-10 |
| 11756077 | Adjusting content presentation based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2023-09-12 |
| 11734330 | Processing unstructured voice of customer feedback for improving content rankings in customer support systems | Warren Bartolome, Kelvin Hung, Benjamin Indyk | 2023-08-22 |
| 11636354 | System and method for managing social-based questions and answers | Nima Sarshar, Todd Frey Goodyear, Bradly Feeley | 2023-04-25 |
| 11514467 | Predicting application conversion using eye tracking | Benjamin Indyk, Michael J. Graves | 2022-11-29 |
| 11436642 | Method and system for generating real-time personalized advertisements in data management self-help systems | Benjamin Indyk, Tom Kowalski, Ameya U. Patil | 2022-09-06 |
| 11429988 | Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system | Kelvin Hung, Matthew Cannon, Warren Bartolome | 2022-08-30 |
| 11423411 | Search results by recency boosting customer support content | Benjamin Indyk, Todd Frey Goodyear, Irene Ma | 2022-08-23 |
| 11423314 | Method and system for facilitating user support using multimodal information | Sparsh Gupta, Vitor R. Carvalho, Michael R. Cowgill | 2022-08-23 |
| 11403715 | Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms | Benjamin Indyk, Todd Frey Goodyear | 2022-08-02 |
| 11373207 | Adjusting content presentation based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2022-06-28 |
| 11354754 | Generating self-support metrics based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2022-06-07 |
| 11341955 | Integrating automatic speech recognition and community question answering | Michael R. Cowgill, Faraz Sharafi | 2022-05-24 |
| 11334820 | Question prioritization in community-driven question-and-answer systems | Fedor Dzegilenko, Martha J. Fiske, Jason A. Greschler, Floyd J. Morgan | 2022-05-17 |
| 11269665 | Method and system for user experience personalization in data management systems using machine learning | Benjamin Indyk, Faraz Sharafi, Matthew Cannon | 2022-03-08 |
| 11263277 | Modifying computerized searches through the generation and use of semantic graph data models | Faraz Sharafi, Matthew Cannon, Pratik Desai | 2022-03-01 |
| 11256733 | User support with integrated conversational user interfaces and social question answering | Matthew Cannon, Yason Khaburzaniya, Jeff W. Geisler | 2022-02-22 |
| 11222351 | Predicting application conversion using eye tracking | Benjamin Indyk, Michael J. Graves | 2022-01-11 |
| 11163778 | Integrating virtual and human agents in a multi-channel support system for complex software applications | Benjamin Indyk, Matthew Cannon, Chris Gielow | 2021-11-02 |
| 11144836 | Processing and re-using assisted support data to increase a self-support knowledge base | Benjamin Indyk, Matthew Cannon, Chris Gielow | 2021-10-12 |
| 11138382 | Neural network system for text classification | Vitor R. Carvalho, Sparsh Gupta | 2021-10-05 |
| 11093951 | System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems | Benjamin Indyk, Faraz Sharafi, Matthew Cannon, Darren Duc Dao | 2021-08-17 |