Issued Patents All Time
Showing 25 most recent of 41 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12026738 | Predicting application conversion using eye tracking | Igor A. Podgorny, Michael J. Graves | 2024-07-02 |
| 11798015 | Adjusting product surveys based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2023-10-24 |
| 11783204 | Processing and re-using assisted support data to increase a self-support knowledge base | Igor A. Podgorny, Matthew Cannon, Chris Gielow | 2023-10-10 |
| 11756077 | Adjusting content presentation based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2023-09-12 |
| 11734330 | Processing unstructured voice of customer feedback for improving content rankings in customer support systems | Igor A. Podgorny, Warren Bartolome, Kelvin Hung | 2023-08-22 |
| 11514467 | Predicting application conversion using eye tracking | Igor A. Podgorny, Michael J. Graves | 2022-11-29 |
| 11436642 | Method and system for generating real-time personalized advertisements in data management self-help systems | Igor A. Podgorny, Tom Kowalski, Ameya U. Patil | 2022-09-06 |
| 11423411 | Search results by recency boosting customer support content | Igor A. Podgorny, Todd Frey Goodyear, Irene Ma | 2022-08-23 |
| 11403715 | Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms | Igor A. Podgorny, Todd Frey Goodyear | 2022-08-02 |
| 11373207 | Adjusting content presentation based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2022-06-28 |
| 11354754 | Generating self-support metrics based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2022-06-07 |
| 11269665 | Method and system for user experience personalization in data management systems using machine learning | Igor A. Podgorny, Faraz Sharafi, Matthew Cannon | 2022-03-08 |
| 11222351 | Predicting application conversion using eye tracking | Igor A. Podgorny, Michael J. Graves | 2022-01-11 |
| 11163778 | Integrating virtual and human agents in a multi-channel support system for complex software applications | Igor A. Podgorny, Matthew Cannon, Chris Gielow | 2021-11-02 |
| 11144836 | Processing and re-using assisted support data to increase a self-support knowledge base | Igor A. Podgorny, Matthew Cannon, Chris Gielow | 2021-10-12 |
| 11093951 | System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems | Igor A. Podgorny, Faraz Sharafi, Matthew Cannon, Darren Duc Dao | 2021-08-17 |
| 10990996 | Predicting application conversion using eye tracking | Igor A. Podgorny, Michael J. Graves | 2021-04-27 |
| 10922367 | Method and system for providing real time search preview personalization in data management systems | Igor A. Podgorny, Ling Feng Wei | 2021-02-16 |
| 10771627 | Personalized support routing based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2020-09-08 |
| 10770062 | Adjusting a ranking of information content of a software application based on feedback from a user | Raymond Chan, Igor A. Podgorny | 2020-09-08 |
| 10748157 | Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience | Igor A. Podgorny, Irene Ma, Matthew Cannon | 2020-08-18 |
| 10733677 | Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system | Igor A. Podgorny, Todd Frey Goodyear | 2020-08-04 |
| 10649725 | Integrating multi-channel inputs to determine user preferences | Igor A. Podgorny, Raymond Chan | 2020-05-12 |
| 10623573 | Personalized support routing based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2020-04-14 |
| 10614806 | Determining application experience based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2020-04-07 |