| 12026738 |
Predicting application conversion using eye tracking |
Igor A. Podgorny, Michael J. Graves |
2024-07-02 |
$147,310,000 |
| 11798015 |
Adjusting product surveys based on paralinguistic information |
Igor A. Podgorny, Raymond Chan |
2023-10-24 |
$68,125,000 |
| 11783204 |
Processing and re-using assisted support data to increase a self-support knowledge base |
Igor A. Podgorny, Matthew Cannon, Chris Gielow |
2023-10-10 |
$120,105,000 |
| 11756077 |
Adjusting content presentation based on paralinguistic information |
Igor A. Podgorny, Raymond Chan |
2023-09-12 |
$136,031,000 |
| 11734330 |
Processing unstructured voice of customer feedback for improving content rankings in customer support systems |
Igor A. Podgorny, Warren Bartolome, Kelvin Hung |
2023-08-22 |
$82,265,000 |
| 11514467 |
Predicting application conversion using eye tracking |
Igor A. Podgorny, Michael J. Graves |
2022-11-29 |
$848,641,000 |
| 11436642 |
Method and system for generating real-time personalized advertisements in data management self-help systems |
Igor A. Podgorny, Tom Kowalski, Ameya U. Patil |
2022-09-06 |
$74,656,000 |
| 11423411 |
Search results by recency boosting customer support content |
Igor A. Podgorny, Todd Frey Goodyear, Irene Ma |
2022-08-23 |
$94,671,000 |
| 11403715 |
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms |
Igor A. Podgorny, Todd Frey Goodyear |
2022-08-02 |
$191,000,000 |
| 11373207 |
Adjusting content presentation based on paralinguistic information |
Igor A. Podgorny, Raymond Chan |
2022-06-28 |
$383,770,000 |
| 11354754 |
Generating self-support metrics based on paralinguistic information |
Igor A. Podgorny, Raymond Chan |
2022-06-07 |
$196,259,000 |
| 11269665 |
Method and system for user experience personalization in data management systems using machine learning |
Igor A. Podgorny, Faraz Sharafi, Matthew Cannon |
2022-03-08 |
$152,019,000 |
| 11222351 |
Predicting application conversion using eye tracking |
Igor A. Podgorny, Michael J. Graves |
2022-01-11 |
$142,107,000 |
| 11163778 |
Integrating virtual and human agents in a multi-channel support system for complex software applications |
Igor A. Podgorny, Matthew Cannon, Chris Gielow |
2021-11-02 |
$169,654,000 |
| 11144836 |
Processing and re-using assisted support data to increase a self-support knowledge base |
Igor A. Podgorny, Matthew Cannon, Chris Gielow |
2021-10-12 |
$355,065,000 |
| 11093951 |
System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems |
Igor A. Podgorny, Faraz Sharafi, Matthew Cannon, Darren Duc Dao |
2021-08-17 |
$257,667,000 |
| 10990996 |
Predicting application conversion using eye tracking |
Igor A. Podgorny, Michael J. Graves |
2021-04-27 |
$118,057,000 |
| 10922367 |
Method and system for providing real time search preview personalization in data management systems |
Igor A. Podgorny, Ling Feng Wei |
2021-02-16 |
$242,101,000 |
| 10771627 |
Personalized support routing based on paralinguistic information |
Igor A. Podgorny, Raymond Chan |
2020-09-08 |
$99,599,000 |
| 10770062 |
Adjusting a ranking of information content of a software application based on feedback from a user |
Raymond Chan, Igor A. Podgorny |
2020-09-08 |
$99,599,000 |
| 10748157 |
Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience |
Igor A. Podgorny, Irene Ma, Matthew Cannon |
2020-08-18 |
$516,446,000 |
| 10733677 |
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system |
Igor A. Podgorny, Todd Frey Goodyear |
2020-08-04 |
$58,224,000 |
| 10649725 |
Integrating multi-channel inputs to determine user preferences |
Igor A. Podgorny, Raymond Chan |
2020-05-12 |
$145,881,000 |
| 10623573 |
Personalized support routing based on paralinguistic information |
Igor A. Podgorny, Raymond Chan |
2020-04-14 |
$55,433,000 |
| 10614806 |
Determining application experience based on paralinguistic information |
Igor A. Podgorny, Raymond Chan |
2020-04-07 |
$44,282,000 |