Issued Patents All Time
Showing 25 most recent of 52 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11783204 | Processing and re-using assisted support data to increase a self-support knowledge base | Igor A. Podgorny, Benjamin Indyk, Chris Gielow | 2023-10-10 |
| 11429988 | Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system | Igor A. Podgorny, Kelvin Hung, Warren Bartolome | 2022-08-30 |
| 11269665 | Method and system for user experience personalization in data management systems using machine learning | Igor A. Podgorny, Benjamin Indyk, Faraz Sharafi | 2022-03-08 |
| 11263277 | Modifying computerized searches through the generation and use of semantic graph data models | Igor A. Podgorny, Faraz Sharafi, Pratik Desai | 2022-03-01 |
| 11256733 | User support with integrated conversational user interfaces and social question answering | Igor A. Podgorny, Yason Khaburzaniya, Jeff W. Geisler | 2022-02-22 |
| 11163778 | Integrating virtual and human agents in a multi-channel support system for complex software applications | Benjamin Indyk, Igor A. Podgorny, Chris Gielow | 2021-11-02 |
| 11144836 | Processing and re-using assisted support data to increase a self-support knowledge base | Igor A. Podgorny, Benjamin Indyk, Chris Gielow | 2021-10-12 |
| 11093951 | System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems | Igor A. Podgorny, Benjamin Indyk, Faraz Sharafi, Darren Duc Dao | 2021-08-17 |
| 11048887 | Cross-language models based on transfer learning | Sparsh Gupta, Igor A. Podgorny, Faraz Sharafi, Vitor R. Carvalho | 2021-06-29 |
| 11017167 | Misspelling correction based on deep learning architecture | Igor A. Podgorny, Faraz Sharafi, Pavlo Malynin, Jeff W. Geisler, Yason Khaburzaniya +1 more | 2021-05-25 |
| 10878008 | User support with integrated conversational user interfaces and social question answering | Igor A. Podgorny, Yason Khaburzaniya, Jeff W. Geisler | 2020-12-29 |
| 10861023 | Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated | Todd Frey Goodyear, Igor A. Podgorny, Christopher C. Gielow | 2020-12-08 |
| 10810378 | Method and system for decoding user intent from natural language queries | Igor A. Podgorny, Faraz Sharafi, Vitor R. Carvalho | 2020-10-20 |
| 10755294 | Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system | Igor A. Podgorny, Kelvin Hung, Warren Bartolome | 2020-08-25 |
| 10748157 | Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience | Benjamin Indyk, Igor A. Podgorny, Irene Ma | 2020-08-18 |
| 10475044 | Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated | Todd Frey Goodyear, Igor A. Podgorny, Christopher C. Gielow | 2019-11-12 |
| 10475043 | Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system | Igor A. Podgorny, Todd Frey Goodyear, Christopher C. Gielow | 2019-11-12 |
| 10467541 | Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model | Igor A. Podgorny, Benjamin Indyk, Jonathan Guidry, Irene Ma | 2019-11-05 |
| 10460398 | Method and system for crowdsourcing the detection of usability issues in a tax return preparation system | Christopher C. Gielow, Igor A. Podgorny, Joseph Cessna | 2019-10-29 |
| 10394804 | Method and system for increasing internet traffic to a question and answer customer support system | Igor A. Podgorny, Warren Bartolome, Nolan Richard Patterson, Bradly Feeley | 2019-08-27 |
| 10187698 | Methods and apparatus for providing voice mail services | David Bell, Chad Enney, Tom Gonder | 2019-01-22 |
| 10162734 | Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system | Igor A. Podgorny, Joseph Cessna, Christopher C. Gielow | 2018-12-25 |
| 10147037 | Method and system for determining a level of popularity of submission content, prior to publicizing the submission content with a question and answer support system | Igor A. Podgorny | 2018-12-04 |
| 10134050 | Method and system for facilitating the production of answer content from a mobile device for a question and answer based customer support system | Kelvin Hung, Igor A. Podgorny | 2018-11-20 |
| 10083213 | Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is generated | Igor A. Podgorny, Todd Frey Goodyear, Kelvin Hung | 2018-09-25 |