Issued Patents All Time
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11734330 | Processing unstructured voice of customer feedback for improving content rankings in customer support systems | Igor A. Podgorny, Kelvin Hung, Benjamin Indyk | 2023-08-22 |
| 11429988 | Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system | Igor A. Podgorny, Kelvin Hung, Matthew Cannon | 2022-08-30 |
| 10755294 | Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system | Igor A. Podgorny, Kelvin Hung, Matthew Cannon | 2020-08-25 |
| 10733210 | Reducing electronic resource consumption using search data | Charu Jangid, Wei Wang, Aayush Gopal Dawra, Mahesh Vishwanath, Qiang Wu +4 more | 2020-08-04 |
| 10599699 | Processing unstructured voice of customer feedback for improving content rankings in customer support systems | Igor A. Podgorny, Kelvin Hung, Benjamin Indyk | 2020-03-24 |
| 10496637 | Method and system for personalizing software based on real time tracking of voice-of-customer feedback | Igor A. Podgorny, Kelvin Hung, Benjamin Indyk | 2019-12-03 |
| 10394804 | Method and system for increasing internet traffic to a question and answer customer support system | Igor A. Podgorny, Matthew Cannon, Nolan Richard Patterson, Bradly Feeley | 2019-08-27 |
| 10242093 | Method and system for performing a probabilistic topic analysis of search queries for a customer support system | Igor A. Podgorny, Nolan Richard Patterson | 2019-03-26 |
| 9947028 | System and method for increasing online conversion rate of potential users | Igor A. Podgorny, Todd Frey Goodyear | 2018-04-17 |