Issued Patents All Time
Showing 26–41 of 41 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10599699 | Processing unstructured voice of customer feedback for improving content rankings in customer support systems | Warren Bartolome, Igor A. Podgorny, Kelvin Hung | 2020-03-24 |
| 10573311 | Generating self-support metrics based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2020-02-25 |
| 10572954 | Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the financial management system | Todd Frey Goodyear, Igor A. Podgorny, Christopher C. Gielow, Jonathan Chay | 2020-02-25 |
| 10552843 | Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems | Igor A. Podgorny, Todd Frey Goodyear, Irene Ma | 2020-02-04 |
| 10496637 | Method and system for personalizing software based on real time tracking of voice-of-customer feedback | Igor A. Podgorny, Warren Bartolome, Kelvin Hung | 2019-12-03 |
| 10467541 | Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model | Igor A. Podgorny, Matthew Cannon, Jonathan Guidry, Irene Ma | 2019-11-05 |
| 10445332 | Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system | Igor A. Podgorny, Todd Frey Goodyear, Pravin Bhutada | 2019-10-15 |
| 10410628 | Adjusting a ranking of information content of a software application based on feedback from a user | Raymond Chan, Igor A. Podgorny | 2019-09-10 |
| 10412223 | Personalized support routing based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2019-09-10 |
| 10210867 | Adjusting user experience based on paralinguistic information | Raymond Chan, Igor A. Podgorny | 2019-02-19 |
| 10192569 | Informing a support agent of a paralinguistic emotion signature of a user | Igor A. Podgorny, Raymond Chan | 2019-01-29 |
| 10147424 | Generating self-support metrics based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2018-12-04 |
| 10135989 | Personalized support routing based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2018-11-20 |
| 10049664 | Determining application experience based on paralinguistic information | Igor A. Podgorny, Raymond Chan | 2018-08-14 |
| 10019988 | Adjusting a ranking of information content of a software application based on feedback from a user | Raymond Chan, Igor A. Podgorny | 2018-07-10 |
| 9818406 | Adjusting user experience based on paralinguistic information | Raymond Chan, Igor A. Podgorny | 2017-11-14 |