Issued Patents All Time
Showing 51–75 of 84 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10467541 | Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model | Benjamin Indyk, Matthew Cannon, Jonathan Guidry, Irene Ma | 2019-11-05 |
| 10460398 | Method and system for crowdsourcing the detection of usability issues in a tax return preparation system | Christopher C. Gielow, Joseph Cessna, Matthew Cannon | 2019-10-29 |
| 10445332 | Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system | Benjamin Indyk, Todd Frey Goodyear, Pravin Bhutada | 2019-10-15 |
| 10412223 | Personalized support routing based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2019-09-10 |
| 10410628 | Adjusting a ranking of information content of a software application based on feedback from a user | Raymond Chan, Benjamin Indyk | 2019-09-10 |
| 10394804 | Method and system for increasing internet traffic to a question and answer customer support system | Matthew Cannon, Warren Bartolome, Nolan Richard Patterson, Bradly Feeley | 2019-08-27 |
| 10366349 | Question prioritization in community-driven question-and-answer systems | Fedor Dzegilenko, Martha J. Fiske, Jason A. Greschler, Floyd J. Morgan | 2019-07-30 |
| 10268956 | Method and system for applying probabilistic topic models to content in a tax environment to improve user satisfaction with a question and answer customer support system | Benjamin John Koonse | 2019-04-23 |
| 10242093 | Method and system for performing a probabilistic topic analysis of search queries for a customer support system | Warren Bartolome, Nolan Richard Patterson | 2019-03-26 |
| 10210867 | Adjusting user experience based on paralinguistic information | Raymond Chan, Benjamin Indyk | 2019-02-19 |
| 10192569 | Informing a support agent of a paralinguistic emotion signature of a user | Benjamin Indyk, Raymond Chan | 2019-01-29 |
| 10191985 | System and method for auto-curation of Q and A websites for search engine optimization | Nima Sarshar, Jonathan Goldman, Todd Frey Goodyear | 2019-01-29 |
| 10162734 | Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system | Joseph Cessna, Christopher C. Gielow, Matthew Cannon | 2018-12-25 |
| 10147424 | Generating self-support metrics based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2018-12-04 |
| 10147037 | Method and system for determining a level of popularity of submission content, prior to publicizing the submission content with a question and answer support system | Matthew Cannon | 2018-12-04 |
| 10140578 | System and method for managing social-based questions and answers | Nima Sarshar, Todd Frey Goodyear, Bradly Feeley | 2018-11-27 |
| 10135989 | Personalized support routing based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2018-11-20 |
| 10134050 | Method and system for facilitating the production of answer content from a mobile device for a question and answer based customer support system | Kelvin Hung, Matthew Cannon | 2018-11-20 |
| 10083213 | Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is generated | Matthew Cannon, Todd Frey Goodyear, Kelvin Hung | 2018-09-25 |
| 10049664 | Determining application experience based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2018-08-14 |
| 10042836 | Semantic knowledge base for tax preparation | Gang Wang | 2018-08-07 |
| 10031970 | Search engine optimization in social question and answer systems | Todd Frey Goodyear, Bradly Feeley | 2018-07-24 |
| 10019988 | Adjusting a ranking of information content of a software application based on feedback from a user | Raymond Chan, Benjamin Indyk | 2018-07-10 |
| 9947028 | System and method for increasing online conversion rate of potential users | Warren Bartolome, Todd Frey Goodyear | 2018-04-17 |
| 9817897 | Content-dependent processing of questions and answers | Gang Wang, Troy D. Otillio | 2017-11-14 |