| 11657810 |
Query routing for bot-based query response |
Steven Ware Jones, Jacob Lewis, Shuai Wang, Jennifer A. Mallette, Ruchi Asthana +1 more |
2023-05-23 |
| 11651250 |
Automatically generated conversation output |
Jennifer A. Mallette, Shuai Wang, Steven Ware Jones, Ruchi Asthana, Jacob Lewis +1 more |
2023-05-16 |
| 11522730 |
Customized meeting notes |
Ruchi Asthana, Jennifer A. Mallette, Steven Ware Jones, Nicholas Fong |
2022-12-06 |
| 11461788 |
Matching a customer and customer representative dynamically based on a customer representative's past performance |
Steven Ware Jones, Arjun Jauhari, Jennifer A. Mallette |
2022-10-04 |
| 11392647 |
Intent-based question suggestion engine to advance a transaction conducted via a chatbot |
Ruchi Asthana, Jennifer A. Mallette, Shuai Wang, Steven Ware Jones, Jacob Lewis +1 more |
2022-07-19 |
| 11227250 |
Rating customer representatives based on past chat transcripts |
Steven Ware Jones, Arjun Jauhari, Jennifer A. Mallette |
2022-01-18 |
| 11210677 |
Measuring the effectiveness of individual customer representative responses in historical chat transcripts |
Steven Ware Jones, Arjun Jauhari, Jennifer A. Mallette |
2021-12-28 |
| 11170173 |
Analyzing chat transcript data by classifying utterances into products, intents and clusters |
Jennifer A. Mallette, Steven Ware Jones, Jia Liu |
2021-11-09 |
| 11157707 |
Natural language response improvement in machine assisted agents |
Steven Ware Jones, Jennifer A. Mallette, Arjun Jauhari |
2021-10-26 |
| 11138212 |
Natural language response recommendation clustering for rapid retrieval |
Arjun Jauhari, Steven Ware Jones, Jennifer A. Mallette |
2021-10-05 |
| 11095578 |
Technology for chat bot translation |
Steven Ware Jones, Ruchi Asthana, Jennifer A. Mallette, Jacob Lewis |
2021-08-17 |
| 10904169 |
Passing chatbot sessions to the best suited agent |
Ketan Barve, Tochi Eke-Okoro, Joachim H. Frank |
2021-01-26 |
| 8051099 |
Energy efficient data provisioning |
Rick A. Hamilton, II, Jenny S. Li, Anne R. Sand, Elisabeth R. Stahl |
2011-11-01 |
| 8032523 |
Method and system for data migration |
Rick A. Hamilton, II, Jenny S. Li, Anne R. Sand, Elisabeth R. Stahl |
2011-10-04 |
| 7890454 |
Method and system for data disaggregation |
Rick A. Hamilton, II, Jenny S. Li, Anne R. Sand, Elisabeth R. Stahl |
2011-02-15 |
| 7865460 |
Method and system for data dispatch |
Rick A. Hamilton, II, Jenny S. Li, Anne R. Sand, Elisabeth R. Stahl |
2011-01-04 |
