Issued Patents All Time
Showing 1–16 of 16 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11657810 | Query routing for bot-based query response | Steven Ware Jones, Jacob Lewis, Shuai Wang, Jennifer A. Mallette, Ruchi Asthana +1 more | 2023-05-23 |
| 11651250 | Automatically generated conversation output | Jennifer A. Mallette, Shuai Wang, Steven Ware Jones, Ruchi Asthana, Jacob Lewis +1 more | 2023-05-16 |
| 11522730 | Customized meeting notes | Ruchi Asthana, Jennifer A. Mallette, Steven Ware Jones, Nicholas Fong | 2022-12-06 |
| 11461788 | Matching a customer and customer representative dynamically based on a customer representative's past performance | Steven Ware Jones, Arjun Jauhari, Jennifer A. Mallette | 2022-10-04 |
| 11392647 | Intent-based question suggestion engine to advance a transaction conducted via a chatbot | Ruchi Asthana, Jennifer A. Mallette, Shuai Wang, Steven Ware Jones, Jacob Lewis +1 more | 2022-07-19 |
| 11227250 | Rating customer representatives based on past chat transcripts | Steven Ware Jones, Arjun Jauhari, Jennifer A. Mallette | 2022-01-18 |
| 11210677 | Measuring the effectiveness of individual customer representative responses in historical chat transcripts | Steven Ware Jones, Arjun Jauhari, Jennifer A. Mallette | 2021-12-28 |
| 11170173 | Analyzing chat transcript data by classifying utterances into products, intents and clusters | Jennifer A. Mallette, Steven Ware Jones, Jia Liu | 2021-11-09 |
| 11157707 | Natural language response improvement in machine assisted agents | Steven Ware Jones, Jennifer A. Mallette, Arjun Jauhari | 2021-10-26 |
| 11138212 | Natural language response recommendation clustering for rapid retrieval | Arjun Jauhari, Steven Ware Jones, Jennifer A. Mallette | 2021-10-05 |
| 11095578 | Technology for chat bot translation | Steven Ware Jones, Ruchi Asthana, Jennifer A. Mallette, Jacob Lewis | 2021-08-17 |
| 10904169 | Passing chatbot sessions to the best suited agent | Ketan Barve, Tochi Eke-Okoro, Joachim H. Frank | 2021-01-26 |
| 8051099 | Energy efficient data provisioning | Rick A. Hamilton, II, Jenny S. Li, Anne R. Sand, Elisabeth R. Stahl | 2011-11-01 |
| 8032523 | Method and system for data migration | Rick A. Hamilton, II, Jenny S. Li, Anne R. Sand, Elisabeth R. Stahl | 2011-10-04 |
| 7890454 | Method and system for data disaggregation | Rick A. Hamilton, II, Jenny S. Li, Anne R. Sand, Elisabeth R. Stahl | 2011-02-15 |
| 7865460 | Method and system for data dispatch | Rick A. Hamilton, II, Jenny S. Li, Anne R. Sand, Elisabeth R. Stahl | 2011-01-04 |