Issued Patents All Time
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11461788 | Matching a customer and customer representative dynamically based on a customer representative's past performance | Steven Ware Jones, Jennifer A. Mallette, Vivek Salve | 2022-10-04 |
| 11227250 | Rating customer representatives based on past chat transcripts | Steven Ware Jones, Jennifer A. Mallette, Vivek Salve | 2022-01-18 |
| 11210677 | Measuring the effectiveness of individual customer representative responses in historical chat transcripts | Steven Ware Jones, Jennifer A. Mallette, Vivek Salve | 2021-12-28 |
| 11157707 | Natural language response improvement in machine assisted agents | Steven Ware Jones, Jennifer A. Mallette, Vivek Salve | 2021-10-26 |
| 11138212 | Natural language response recommendation clustering for rapid retrieval | Steven Ware Jones, Jennifer A. Mallette, Vivek Salve | 2021-10-05 |