Issued Patents All Time
Showing 1–19 of 19 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12372977 | Unmanned aerial vehicle deployment parameter modification | Martin G. Keen, Jana H. Jenkins, Xin Wang | 2025-07-29 |
| 12229511 | Automatically generated question suggestions | Ruchi Asthana, Steven Ware Jones, Jacob Lewis | 2025-02-18 |
| 12008919 | Computer assisted linguistic training including machine learning | Lisa Beth Lurie, Steven Ware Jones | 2024-06-11 |
| 11941367 | Question generation by intent prediction | Jacob Lewis, Ruchi Asthana, Steven Ware Jones | 2024-03-26 |
| 11853149 | Generating error event descriptions using context-specific attention | Anjali Shah, Salim Roukos | 2023-12-26 |
| 11657810 | Query routing for bot-based query response | Steven Ware Jones, Jacob Lewis, Shuai Wang, Ruchi Asthana, Jia Liu +1 more | 2023-05-23 |
| 11651250 | Automatically generated conversation output | Shuai Wang, Steven Ware Jones, Ruchi Asthana, Jacob Lewis, Jia Liu +1 more | 2023-05-16 |
| 11563705 | Notification escalation based on visual recognition | Lisa Beth Lurie, Steven Ware Jones | 2023-01-24 |
| 11532384 | Personalized offline retrieval of data | Archit Verma, Ruchi Asthana | 2022-12-20 |
| 11522730 | Customized meeting notes | Ruchi Asthana, Steven Ware Jones, Nicholas Fong, Vivek Salve | 2022-12-06 |
| 11477142 | Question suggestion and agent transfer to advance a customer support conversation | Jacob Lewis, Ruchi Asthana, Steven Ware Jones | 2022-10-18 |
| 11461788 | Matching a customer and customer representative dynamically based on a customer representative's past performance | Steven Ware Jones, Arjun Jauhari, Vivek Salve | 2022-10-04 |
| 11392647 | Intent-based question suggestion engine to advance a transaction conducted via a chatbot | Ruchi Asthana, Shuai Wang, Steven Ware Jones, Jacob Lewis, Jia Liu +1 more | 2022-07-19 |
| 11227250 | Rating customer representatives based on past chat transcripts | Steven Ware Jones, Arjun Jauhari, Vivek Salve | 2022-01-18 |
| 11210677 | Measuring the effectiveness of individual customer representative responses in historical chat transcripts | Steven Ware Jones, Arjun Jauhari, Vivek Salve | 2021-12-28 |
| 11170173 | Analyzing chat transcript data by classifying utterances into products, intents and clusters | Steven Ware Jones, Vivek Salve, Jia Liu | 2021-11-09 |
| 11157707 | Natural language response improvement in machine assisted agents | Steven Ware Jones, Arjun Jauhari, Vivek Salve | 2021-10-26 |
| 11138212 | Natural language response recommendation clustering for rapid retrieval | Arjun Jauhari, Steven Ware Jones, Vivek Salve | 2021-10-05 |
| 11095578 | Technology for chat bot translation | Steven Ware Jones, Ruchi Asthana, Jacob Lewis, Vivek Salve | 2021-08-17 |