Issued Patents All Time
Showing 1–17 of 17 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12229511 | Automatically generated question suggestions | Ruchi Asthana, Jennifer A. Mallette, Jacob Lewis | 2025-02-18 |
| 12008919 | Computer assisted linguistic training including machine learning | Lisa Beth Lurie, Jennifer A. Mallette | 2024-06-11 |
| 11941367 | Question generation by intent prediction | Jacob Lewis, Ruchi Asthana, Jennifer A. Mallette | 2024-03-26 |
| 11657810 | Query routing for bot-based query response | Jacob Lewis, Shuai Wang, Jennifer A. Mallette, Ruchi Asthana, Jia Liu +1 more | 2023-05-23 |
| 11651250 | Automatically generated conversation output | Jennifer A. Mallette, Shuai Wang, Ruchi Asthana, Jacob Lewis, Jia Liu +1 more | 2023-05-16 |
| 11563705 | Notification escalation based on visual recognition | Lisa Beth Lurie, Jennifer A. Mallette | 2023-01-24 |
| 11522730 | Customized meeting notes | Ruchi Asthana, Jennifer A. Mallette, Nicholas Fong, Vivek Salve | 2022-12-06 |
| 11477142 | Question suggestion and agent transfer to advance a customer support conversation | Jacob Lewis, Ruchi Asthana, Jennifer A. Mallette | 2022-10-18 |
| 11461788 | Matching a customer and customer representative dynamically based on a customer representative's past performance | Arjun Jauhari, Jennifer A. Mallette, Vivek Salve | 2022-10-04 |
| 11392647 | Intent-based question suggestion engine to advance a transaction conducted via a chatbot | Ruchi Asthana, Jennifer A. Mallette, Shuai Wang, Jacob Lewis, Jia Liu +1 more | 2022-07-19 |
| 11227250 | Rating customer representatives based on past chat transcripts | Arjun Jauhari, Jennifer A. Mallette, Vivek Salve | 2022-01-18 |
| 11210677 | Measuring the effectiveness of individual customer representative responses in historical chat transcripts | Arjun Jauhari, Jennifer A. Mallette, Vivek Salve | 2021-12-28 |
| 11170173 | Analyzing chat transcript data by classifying utterances into products, intents and clusters | Jennifer A. Mallette, Vivek Salve, Jia Liu | 2021-11-09 |
| 11157707 | Natural language response improvement in machine assisted agents | Jennifer A. Mallette, Arjun Jauhari, Vivek Salve | 2021-10-26 |
| 11138212 | Natural language response recommendation clustering for rapid retrieval | Arjun Jauhari, Jennifer A. Mallette, Vivek Salve | 2021-10-05 |
| 11095578 | Technology for chat bot translation | Ruchi Asthana, Jennifer A. Mallette, Jacob Lewis, Vivek Salve | 2021-08-17 |
| 11075804 | Network modeling and device configuration based on observed network behavior | Michael S. Hume, Rory F. Bray, Jason D. Keirstead, Christopher I. Collins | 2021-07-27 |