| 12229511 |
Automatically generated question suggestions |
Ruchi Asthana, Jennifer A. Mallette, Jacob Lewis |
2025-02-18 |
| 12008919 |
Computer assisted linguistic training including machine learning |
Lisa Beth Lurie, Jennifer A. Mallette |
2024-06-11 |
| 11941367 |
Question generation by intent prediction |
Jacob Lewis, Ruchi Asthana, Jennifer A. Mallette |
2024-03-26 |
| 11657810 |
Query routing for bot-based query response |
Jacob Lewis, Shuai Wang, Jennifer A. Mallette, Ruchi Asthana, Jia Liu +1 more |
2023-05-23 |
| 11651250 |
Automatically generated conversation output |
Jennifer A. Mallette, Shuai Wang, Ruchi Asthana, Jacob Lewis, Jia Liu +1 more |
2023-05-16 |
| 11563705 |
Notification escalation based on visual recognition |
Lisa Beth Lurie, Jennifer A. Mallette |
2023-01-24 |
| 11522730 |
Customized meeting notes |
Ruchi Asthana, Jennifer A. Mallette, Nicholas Fong, Vivek Salve |
2022-12-06 |
| 11477142 |
Question suggestion and agent transfer to advance a customer support conversation |
Jacob Lewis, Ruchi Asthana, Jennifer A. Mallette |
2022-10-18 |
| 11461788 |
Matching a customer and customer representative dynamically based on a customer representative's past performance |
Arjun Jauhari, Jennifer A. Mallette, Vivek Salve |
2022-10-04 |
| 11392647 |
Intent-based question suggestion engine to advance a transaction conducted via a chatbot |
Ruchi Asthana, Jennifer A. Mallette, Shuai Wang, Jacob Lewis, Jia Liu +1 more |
2022-07-19 |
| 11227250 |
Rating customer representatives based on past chat transcripts |
Arjun Jauhari, Jennifer A. Mallette, Vivek Salve |
2022-01-18 |
| 11210677 |
Measuring the effectiveness of individual customer representative responses in historical chat transcripts |
Arjun Jauhari, Jennifer A. Mallette, Vivek Salve |
2021-12-28 |
| 11170173 |
Analyzing chat transcript data by classifying utterances into products, intents and clusters |
Jennifer A. Mallette, Vivek Salve, Jia Liu |
2021-11-09 |
| 11157707 |
Natural language response improvement in machine assisted agents |
Jennifer A. Mallette, Arjun Jauhari, Vivek Salve |
2021-10-26 |
| 11138212 |
Natural language response recommendation clustering for rapid retrieval |
Arjun Jauhari, Jennifer A. Mallette, Vivek Salve |
2021-10-05 |
| 11095578 |
Technology for chat bot translation |
Ruchi Asthana, Jennifer A. Mallette, Jacob Lewis, Vivek Salve |
2021-08-17 |
| 11075804 |
Network modeling and device configuration based on observed network behavior |
Michael S. Hume, Rory F. Bray, Jason D. Keirstead, Christopher I. Collins |
2021-07-27 |
