| 12407618 |
Service level based routing using visibility thresholds |
Sonu Kumar Mishra, Vamsi Polapragada, Juliana Saussy, Preetham Gowda |
2025-09-02 |
|
| 12073340 |
Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data, using models trained at higher granularity level |
Yiwei Li, Wei Niu, Tak Chung Lung, Yung-Chun Lin, Thomas B. Johnston +4 more |
2024-08-27 |
$338,663,000 |
| 10547747 |
Configurable natural language contact flow |
Saket Agarwal, Joseph Daniel Sullivan, Pasquale DeMaio, Jaswinder Singh Randhawa, Nihal Chand Jain |
2020-01-28 |
$108,816,000 |
| 10445744 |
Systems and methods for customer contact |
Jeremy A. Dashe, Donald L. Kaufman, Yung-Chun Lin, Joseph Daniel Sullivan |
2019-10-15 |
$86,471,000 |
| 10348903 |
System and method for automated call distribution |
Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric Samuel Stone, Raymond Sharpe +1 more |
2019-07-09 |
$104,170,000 |
| 10277743 |
Configurable natural language contact flow |
Saket Agarwal, Joseph Daniel Sullivan, Pasquale DeMaio, Jaswinder Singh Randhawa, Nihal Chand Jain |
2019-04-30 |
$112,773,000 |
| 10178600 |
Quality-based phone routing |
Zachary Lee Yeager, Ajit Kumar, Joseph Daniel Sullivan |
2019-01-08 |
$100,085,000 |
| 10003691 |
On-demand generation of a contact center |
Saket Agarwa, Pasquale DeMaio, Joseph Daniel Sullivan |
2018-06-19 |
$117,003,000 |
| 9769315 |
System and method for automated call distribution |
Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric Samuel Stone, Raymond Sharpe +1 more |
2017-09-19 |
$37,495,000 |
| 9674765 |
Quality-based phone routing |
Zachary Lee Yeager, Ajit Kumar, Joseph Daniel Sullivan |
2017-06-06 |
$51,607,000 |
| 9384270 |
Associating user accounts with source identifiers |
Donald L. Kaufman, Joseph Daniel Sullivan, Brock A. Judkins |
2016-07-05 |
$78,189,000 |
| 9288309 |
Quality-based phone routing |
Zachary Lee Yeager, Ajit Kumar, Joseph Daniel Sullivan |
2016-03-15 |
$54,047,000 |
| 9088649 |
Systems and methods for customer contact |
Jeremy A. Dashe, Donald L. Kaufman, Yung-Chun Lin, Joseph Daniel Sullivan |
2015-07-21 |
$59,589,000 |
| 8879717 |
Systems and methods for customer contact |
Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond Sharpe +3 more |
2014-11-04 |
$57,088,000 |
| 8848898 |
System and method for automated call distribution |
Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric Samuel Stone, PAUL WESTRAY SHARPE +1 more |
2014-09-30 |
$45,460,000 |
| 8600035 |
Systems and methods for customer contact |
Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin, Raymond Sharpe +3 more |
2013-12-03 |
$98,164,000 |
| 8542816 |
Independent customer service agents |
Donald L. Kaufman, Adrian Inglis, Thomas J. Weiland, John Elias Darrow, A. Lorraine Nicholson +1 more |
2013-09-24 |
$80,444,000 |
| 8249245 |
System and method for automated call distribution |
Jeremy A. Dashe, Yung-Chun Lin, Kenneth C. Macfarlane, Eric Samuel Stone, Raymond Sharpe +1 more |
2012-08-21 |
$115,884,000 |
