Issued Patents All Time
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12407618 | Service level based routing using visibility thresholds | Sonu Kumar Mishra, Vamsi Polapragada, Preetham Gowda, Jon R. Jay | 2025-09-02 |
| 11941016 | Using specified performance attributes to configure machine learning pipepline stages for an ETL job | Timothy Charles Jones, Andrew Borthwick, Sergei Dobroshinsky, Shehzad Qureshi, Stephen Michael Ash +9 more | 2024-03-26 |
| 11741945 | Adaptive virtual assistant attributes | Joseph Daniel Sullivan, Pasquale DeMaio, Akshay Isaac Lazarus | 2023-08-29 |
| 11636360 | Communication routing between agents and contacts | Sonu Kumar Mishra, Vamsi Polapragada | 2023-04-25 |
| 11368588 | Dynamic communication routing at contact centers | Thomas B. Johnston, Pasquale DeMaio | 2022-06-21 |
| 11269911 | Using specified performance attributes to configure machine learning pipeline stages for an ETL job | Timothy Charles Jones, Andrew Borthwick, Sergei Dobroshinsky, Shehzad Qureshi, Stephen Michael Ash +9 more | 2022-03-08 |
| 10554817 | Automation of contact workflow and automated service agents in contact center system | Joseph Daniel Sullivan, Pasquale DeMaio, Kevan Mah, Naji S. Shafi | 2020-02-04 |