| 12073340 |
Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data, using models trained at higher granularity level |
Yiwei Li, Wei Niu, Tak Chung Lung, Yung-Chun Lin, Thomas B. Johnston +4 more |
2024-08-27 |
$338,663,000 |
| 11741945 |
Adaptive virtual assistant attributes |
Joseph Daniel Sullivan, Akshay Isaac Lazarus, Juliana Saussy |
2023-08-29 |
$258,572,000 |
| 11368588 |
Dynamic communication routing at contact centers |
Thomas B. Johnston, Juliana Saussy |
2022-06-21 |
$198,705,000 |
| 10554817 |
Automation of contact workflow and automated service agents in contact center system |
Joseph Daniel Sullivan, Kevan Mah, Juliana Saussy, Naji S. Shafi |
2020-02-04 |
$85,832,000 |
| 10547747 |
Configurable natural language contact flow |
Saket Agarwal, Joseph Daniel Sullivan, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain |
2020-01-28 |
$108,816,000 |
| 10277743 |
Configurable natural language contact flow |
Saket Agarwal, Joseph Daniel Sullivan, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain |
2019-04-30 |
$112,773,000 |
| 10277733 |
Single window testing of an interactive contact workflow |
Joseph Daniel Sullivan, David Adam Philips |
2019-04-30 |
$112,773,000 |
| 10215585 |
Block view for geographic navigation |
Eyal Ofek, Blaise Aguera y Arcas, Yonatan Wexler |
2019-02-26 |
$52,330,000 |
| 10139937 |
Multi-modal user expressions and user intensity as interactions with an application |
Moe Khosravy, Duncan Lawler |
2018-11-27 |
$63,003,000 |
| 10003691 |
On-demand generation of a contact center |
Saket Agarwa, Joseph Daniel Sullivan, Jon R. Jay |
2018-06-19 |
$117,003,000 |
| 9961191 |
Single window testing of an interactive contact workflow |
Joseph Daniel Sullivan, David Adam Philips |
2018-05-01 |
$108,165,000 |
| 9961192 |
Contact workflow testing and metrics generation |
Joseph Daniel Sullivan, David Adam Philips |
2018-05-01 |
$108,165,000 |
| 9298345 |
Block view for geographic navigation |
Eyal Ofek, Blaise Aguera y Arcas, Yonatan Wexler |
2016-03-29 |
$42,787,000 |
| 8750900 |
Facilitating use of a device based on short-range wireless technology |
Ruston Panabaker |
2014-06-10 |
$30,051,000 |
| 8732132 |
Life moment tagging and storage |
Akitha M. Adams, Adrian Chandley, Carl J. Ledbetter, Dale C. Crosier, Steven T. Kaneko +1 more |
2014-05-20 |
$34,318,000 |
| 8570325 |
Filter and surfacing virtual content in virtual worlds |
Avi Bar-Zeev, Blaise H. Aguera y Arcas, Eyal Ofek, Stephen L. Lawler |
2013-10-29 |
$25,404,000 |
| 8515669 |
Providing an improved view of a location in a spatial environment |
Kristoffer Bernt Henriksson, Blaise Aguera-Arcas |
2013-08-20 |
$25,328,000 |
| 8514172 |
Motion based display management |
Ruston Panabaker |
2013-08-20 |
$25,328,000 |
| 8504068 |
Facilitating use of a device based on short-range wireless technology |
Ruston Panabaker |
2013-08-06 |
$23,592,000 |
| 8490016 |
Start menu operation for computer user interface |
Matthew R. Lerner, Charles Cummins, Song Zou, Bret P. Anderson, David A. Matthews +2 more |
2013-07-16 |
$16,054,000 |
| D675221 |
Display screen with graphical user interface |
Romualdo Impas |
2013-01-29 |
|
| 8238938 |
Facilitating use of a device based on short-range wireless technology |
Ruston Panabaker |
2012-08-07 |
$11,434,000 |
| D657380 |
Display screen with an icon |
Romualdo Impas |
2012-04-10 |
|
| D650798 |
Display screen with a graphical user interface |
Romualdo Impas |
2011-12-20 |
|
| D650803 |
Display screen with an icon |
Romualdo Impas |
2011-12-20 |
|
