Issued Patents All Time
Showing 25 most recent of 58 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12073340 | Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data, using models trained at higher granularity level | Yiwei Li, Wei Niu, Tak Chung Lung, Yung-Chun Lin, Thomas B. Johnston +4 more | 2024-08-27 |
| 11741945 | Adaptive virtual assistant attributes | Joseph Daniel Sullivan, Akshay Isaac Lazarus, Juliana Saussy | 2023-08-29 |
| 11368588 | Dynamic communication routing at contact centers | Thomas B. Johnston, Juliana Saussy | 2022-06-21 |
| 10554817 | Automation of contact workflow and automated service agents in contact center system | Joseph Daniel Sullivan, Kevan Mah, Juliana Saussy, Naji S. Shafi | 2020-02-04 |
| 10547747 | Configurable natural language contact flow | Saket Agarwal, Joseph Daniel Sullivan, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain | 2020-01-28 |
| 10277743 | Configurable natural language contact flow | Saket Agarwal, Joseph Daniel Sullivan, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain | 2019-04-30 |
| 10277733 | Single window testing of an interactive contact workflow | Joseph Daniel Sullivan, David Adam Philips | 2019-04-30 |
| 10215585 | Block view for geographic navigation | Eyal Ofek, Blaise Aguera y Arcas, Yonatan Wexler | 2019-02-26 |
| 10139937 | Multi-modal user expressions and user intensity as interactions with an application | Moe Khosravy, Duncan Lawler | 2018-11-27 |
| 10003691 | On-demand generation of a contact center | Saket Agarwa, Joseph Daniel Sullivan, Jon R. Jay | 2018-06-19 |
| 9961191 | Single window testing of an interactive contact workflow | Joseph Daniel Sullivan, David Adam Philips | 2018-05-01 |
| 9961192 | Contact workflow testing and metrics generation | Joseph Daniel Sullivan, David Adam Philips | 2018-05-01 |
| 9298345 | Block view for geographic navigation | Eyal Ofek, Blaise Aguera y Arcas, Yonatan Wexler | 2016-03-29 |
| 8750900 | Facilitating use of a device based on short-range wireless technology | Ruston Panabaker | 2014-06-10 |
| 8732132 | Life moment tagging and storage | Akitha M. Adams, Adrian Chandley, Carl J. Ledbetter, Dale C. Crosier, Steven T. Kaneko +1 more | 2014-05-20 |
| 8570325 | Filter and surfacing virtual content in virtual worlds | Avi Bar-Zeev, Blaise H. Aguera y Arcas, Eyal Ofek, Stephen L. Lawler | 2013-10-29 |
| 8515669 | Providing an improved view of a location in a spatial environment | Kristoffer Bernt Henriksson, Blaise Aguera-Arcas | 2013-08-20 |
| 8514172 | Motion based display management | Ruston Panabaker | 2013-08-20 |
| 8504068 | Facilitating use of a device based on short-range wireless technology | Ruston Panabaker | 2013-08-06 |
| 8490016 | Start menu operation for computer user interface | Matthew R. Lerner, Charles Cummins, Song Zou, Bret P. Anderson, David A. Matthews +2 more | 2013-07-16 |
| D675221 | Display screen with graphical user interface | Romualdo Impas | 2013-01-29 |
| 8238938 | Facilitating use of a device based on short-range wireless technology | Ruston Panabaker | 2012-08-07 |
| D657380 | Display screen with an icon | Romualdo Impas | 2012-04-10 |
| D650798 | Display screen with a graphical user interface | Romualdo Impas | 2011-12-20 |
| D650803 | Display screen with an icon | Romualdo Impas | 2011-12-20 |