Issued Patents All Time
Showing 1–16 of 16 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11741945 | Adaptive virtual assistant attributes | Pasquale DeMaio, Akshay Isaac Lazarus, Juliana Saussy | 2023-08-29 |
| 10554817 | Automation of contact workflow and automated service agents in contact center system | Pasquale DeMaio, Kevan Mah, Juliana Saussy, Naji S. Shafi | 2020-02-04 |
| 10547747 | Configurable natural language contact flow | Saket Agarwal, Pasquale DeMaio, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain | 2020-01-28 |
| 10445744 | Systems and methods for customer contact | Jeremy A. Dashe, Jon R. Jay, Donald L. Kaufman, Yung-Chun Lin | 2019-10-15 |
| 10277733 | Single window testing of an interactive contact workflow | Pasquale DeMaio, David Adam Philips | 2019-04-30 |
| 10277743 | Configurable natural language contact flow | Saket Agarwal, Pasquale DeMaio, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain | 2019-04-30 |
| 10178600 | Quality-based phone routing | Zachary Lee Yeager, Ajit Kumar, Jon R. Jay | 2019-01-08 |
| 10003691 | On-demand generation of a contact center | Saket Agarwa, Pasquale DeMaio, Jon R. Jay | 2018-06-19 |
| 9961192 | Contact workflow testing and metrics generation | Pasquale DeMaio, David Adam Philips | 2018-05-01 |
| 9961191 | Single window testing of an interactive contact workflow | Pasquale DeMaio, David Adam Philips | 2018-05-01 |
| 9674765 | Quality-based phone routing | Zachary Lee Yeager, Ajit Kumar, Jon R. Jay | 2017-06-06 |
| 9384270 | Associating user accounts with source identifiers | Jon R. Jay, Donald L. Kaufman, Brock A. Judkins | 2016-07-05 |
| 9288309 | Quality-based phone routing | Zachary Lee Yeager, Ajit Kumar, Jon R. Jay | 2016-03-15 |
| 9088649 | Systems and methods for customer contact | Jeremy A. Dashe, Jon R. Jay, Donald L. Kaufman, Yung-Chun Lin | 2015-07-21 |
| 8879717 | Systems and methods for customer contact | Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin +3 more | 2014-11-04 |
| 8600035 | Systems and methods for customer contact | Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin +3 more | 2013-12-03 |