| 11741945 |
Adaptive virtual assistant attributes |
Pasquale DeMaio, Akshay Isaac Lazarus, Juliana Saussy |
2023-08-29 |
$258,572,000 |
| 10554817 |
Automation of contact workflow and automated service agents in contact center system |
Pasquale DeMaio, Kevan Mah, Juliana Saussy, Naji S. Shafi |
2020-02-04 |
$85,832,000 |
| 10547747 |
Configurable natural language contact flow |
Saket Agarwal, Pasquale DeMaio, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain |
2020-01-28 |
$108,816,000 |
| 10445744 |
Systems and methods for customer contact |
Jeremy A. Dashe, Jon R. Jay, Donald L. Kaufman, Yung-Chun Lin |
2019-10-15 |
$86,471,000 |
| 10277733 |
Single window testing of an interactive contact workflow |
Pasquale DeMaio, David Adam Philips |
2019-04-30 |
$112,773,000 |
| 10277743 |
Configurable natural language contact flow |
Saket Agarwal, Pasquale DeMaio, Jon R. Jay, Jaswinder Singh Randhawa, Nihal Chand Jain |
2019-04-30 |
$112,773,000 |
| 10178600 |
Quality-based phone routing |
Zachary Lee Yeager, Ajit Kumar, Jon R. Jay |
2019-01-08 |
$100,085,000 |
| 10003691 |
On-demand generation of a contact center |
Saket Agarwa, Pasquale DeMaio, Jon R. Jay |
2018-06-19 |
$117,003,000 |
| 9961192 |
Contact workflow testing and metrics generation |
Pasquale DeMaio, David Adam Philips |
2018-05-01 |
$108,165,000 |
| 9961191 |
Single window testing of an interactive contact workflow |
Pasquale DeMaio, David Adam Philips |
2018-05-01 |
$108,165,000 |
| 9674765 |
Quality-based phone routing |
Zachary Lee Yeager, Ajit Kumar, Jon R. Jay |
2017-06-06 |
$51,607,000 |
| 9384270 |
Associating user accounts with source identifiers |
Jon R. Jay, Donald L. Kaufman, Brock A. Judkins |
2016-07-05 |
$78,189,000 |
| 9288309 |
Quality-based phone routing |
Zachary Lee Yeager, Ajit Kumar, Jon R. Jay |
2016-03-15 |
$54,047,000 |
| 9088649 |
Systems and methods for customer contact |
Jeremy A. Dashe, Jon R. Jay, Donald L. Kaufman, Yung-Chun Lin |
2015-07-21 |
$59,589,000 |
| 8879717 |
Systems and methods for customer contact |
Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin +3 more |
2014-11-04 |
$57,088,000 |
| 8600035 |
Systems and methods for customer contact |
Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Donald L. Kaufman, Yung-Chun Lin +3 more |
2013-12-03 |
$98,164,000 |
