DK

Donald L. Kaufman

AM Amazon: 23 patents #463 of 19,158Top 3%
Overall (All Time): #173,798 of 4,157,543Top 5%
24
Patents All Time

Issued Patents All Time

Patent #TitleCo-InventorsDate
10489838 Method for using customer attributes to select a service representative Jesper Mikael Johansson, Joshua Kilpatrick, George Nikolaos Stathakopoulos 2019-11-26
10445744 Systems and methods for customer contact Jeremy A. Dashe, Jon R. Jay, Yung-Chun Lin, Joseph Daniel Sullivan 2019-10-15
10110744 Followup of customer service agents 2018-10-23
10083478 System and method for visual verification of order processing Jonathan J. Shakes, Francois M. Rouaix 2018-09-25
9641686 Method for using customer attributes to select a service representative Jesper Mikael Johansson, Joshua Kilpatrick, George Nikolaos Stathakopoulos 2017-05-02
9626712 System and method for visual verification of order processing Jonathan J. Shakes, Francois M. Rouaix 2017-04-18
9524485 System and method for pattern assignment for pattern-based item identification in a materials handling facility Jonathan J. Shakes, Eric Young, Nicholas M. Hanssens, Jennifer L. Cooper, Adam R. Baker 2016-12-20
9384270 Associating user accounts with source identifiers Jon R. Jay, Joseph Daniel Sullivan, Brock A. Judkins 2016-07-05
9219818 Followup of customer service agents 2015-12-22
9088649 Systems and methods for customer contact Jeremy A. Dashe, Jon R. Jay, Yung-Chun Lin, Joseph Daniel Sullivan 2015-07-21
9009256 Extraction and classification of user generated content Jason E. DeMorrow 2015-04-14
8983055 Quality review of contacts between customers and customer service agents 2015-03-17
8958542 Followup of customer service agents 2015-02-17
8879717 Systems and methods for customer contact Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Yung-Chun Lin, Raymond Sharpe +3 more 2014-11-04
8688598 System and method for visual verification of order processing Jonathan J. Shakes, Francois M. Rouaix 2014-04-01
8600035 Systems and methods for customer contact Jon R. Jay, Jeremy A. Dashe, Brock A. Judkins, Yung-Chun Lin, Raymond Sharpe +3 more 2013-12-03
8542816 Independent customer service agents Adrian Inglis, Thomas J. Weiland, John Elias Darrow, A. Lorraine Nicholson, Jon R. Jay +1 more 2013-09-24
8503664 Quality review of contacts between customers and customer service agents 2013-08-06
7974891 Method and apparatus for processing receptacles of items in a materials handling facility Jonathan J. Shakes, Eric Young 2011-07-05
7801640 Continuous item picking in a distribution center using coordinated item picking periods Dennis Hodge, Andrew C. McLenon, Jonas M. Carson, Jonathan J. Shakes 2010-09-21
7769221 System and method for visual verification of item processing Jonathan J. Shakes, Francois M. Rouaix 2010-08-03
7689465 System and method for visual verification of order processing Jonathan J. Shakes, Francois M. Rouaix 2010-03-30
7031801 Continuous item picking in a distribution center using coordinated item picking periods Dennis Hodge, Andrew C. McLenon, Jonas M. Carson, Jonathan J. Shakes 2006-04-18
4320613 Profiled insulating underboard 1982-03-23