Issued Patents 2019
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10477019 | Contact center administration via text stream interaction | John H. Yoakum | 2019-11-12 |
| 10469662 | System and method for managing customer interactions in an enterprise | Neil O'Connor | 2019-11-05 |
| 10462151 | Temporary access of a user profile | John H. Yoakum, David Skiba | 2019-10-29 |
| 10382628 | System and method for routing work requests to a resource group of an enterprise | Neil O'Connor, Robert C. Steiner, John McGreevy | 2019-08-13 |
| 10298765 | System and method for selecting agents to improve call routing | Dawid Nowak | 2019-05-21 |
| 10282213 | System and method for conversational configuration of applications | Neil O'Connor, Paul D'Arcy | 2019-05-07 |
| 10218841 | Microphone monitoring and analytics | Jeffrey Hodson, John H. Yoakum | 2019-02-26 |