Issued Patents 2019
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10516706 | Systems and methods for providing automated progress updates in a contact center | John H. Yoakum, Paul D'Arcy | 2019-12-24 |
| 10477018 | Management of agent sessions for omnichannel predictive outbound | Amit Mishra, Joel M. Ezell | 2019-11-12 |
| 10469662 | System and method for managing customer interactions in an enterprise | Tony McCormack | 2019-11-05 |
| 10462297 | System and method for automated determining when to review an agent response process | Liam Loftus, John McGreevy, Seamus Hayes | 2019-10-29 |
| 10425534 | System and method for optimizing agent time | Liam Loftus, Tommy Moran, Seamus Hayes, Paul D'Arcy | 2019-09-24 |
| 10382628 | System and method for routing work requests to a resource group of an enterprise | Robert C. Steiner, Tony McCormack, John McGreevy | 2019-08-13 |
| 10356242 | System and method for managing communication interrupts in an enterprise | Thomas Joseph Moran, Ronan Fox, Paul D'Arcy, Liam Loftus | 2019-07-16 |
| 10282213 | System and method for conversational configuration of applications | Tony McCormack, Paul D'Arcy | 2019-05-07 |