WS

William Duane Skeen

MA Mattersight: 13 patents #8 of 23Top 35%
🗺 Texas: #11,465 of 125,132 inventorsTop 10%
Overall (All Time): #379,233 of 4,157,543Top 10%
13
Patents All Time

Issued Patents All Time

Showing 1–13 of 13 patents

Patent #TitleCo-InventorsDate
10448887 Biometric customer service agent analysis systems and methods Christopher Danson 2019-10-22
10218850 Real-time customer profile based predictive routing Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce 2019-02-26
10084918 Delayed-assignment predictive routing and methods Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce +1 more 2018-09-25
9936075 Adaptive occupancy real-time predictive routing Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce 2018-04-03
9848085 Customer satisfaction-based predictive routing and methods Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce +1 more 2017-12-19
9667795 Dynamic occupancy predictive routing and methods Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce +1 more 2017-05-30
9565312 Real-time predictive routing Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce 2017-02-07
9398157 Optimized predictive routing and methods Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce +1 more 2016-07-19
9137372 Real-time predictive routing Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce 2015-09-15
9137373 Real-time predictive routing Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce 2015-09-15
9106748 Optimized predictive routing and methods Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce +1 more 2015-08-11
9083804 Optimized predictive routing and methods Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce +1 more 2015-07-14
8867733 Real-time predictive routing Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, Brendan Joyce 2014-10-21