Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11734624 | Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization | William D'Attilio, German Andres Velasquez Diaz, Bayu Aji Wicaksono, I-Hsuan Weng, Jay Michael Langsford | 2023-08-22 |
| 11716423 | Method and system for robust wait time estimation in a multi-skilled contact center with abandonment | Geir Rosoy, Mohamed Shahul Hameed, Bayu Aji Wicaksono, Travis Humphreys, Brian Robinson | 2023-08-01 |
| 10462299 | Method and system for creating contact center models | Hendy E. Putra, Bayu Aji Wicaksono | 2019-10-29 |
| 9906648 | Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment | Bayu Aji Wicaksono, Amit Garg | 2018-02-27 |