Issued Patents All Time
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12147924 | Method and system for dynamic adaptive routing of deferrable work in a contact center | Travis Humphreys, William D'Attilio, Johnson Tse, Abel Chen | 2024-11-19 |
| 11734624 | Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization | William D'Attilio, German Andres Velasquez Diaz, Wei Xun Ter, I-Hsuan Weng, Jay Michael Langsford | 2023-08-22 |
| 11716423 | Method and system for robust wait time estimation in a multi-skilled contact center with abandonment | Wei Xun Ter, Geir Rosoy, Mohamed Shahul Hameed, Travis Humphreys, Brian Robinson | 2023-08-01 |
| 10462299 | Method and system for creating contact center models | Wei Xun Ter, Hendy E. Putra | 2019-10-29 |
| 10298756 | System and method for predicting contact center behavior | Andy Raphael Gouw | 2019-05-21 |
| 9906648 | Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment | Wei Xun Ter, Amit Garg | 2018-02-27 |