| 11403569 |
System and method of work assignment management |
Edward Hamilton, Kaushik Deka, Geoffery Chappell, Jason Fama |
2022-08-02 |
| 11010695 |
System and method of work assignment management |
Edward Hamilton, Kaushik Deka, Geoffery Chappell, Jason Fama |
2021-05-18 |
| 10713603 |
System and method of work assignment management |
Edward Hamilton, Kaushik Deka, Geoffery Chappell, Jason Fama |
2020-07-14 |
| 10445667 |
System and method of work assignment management |
Edward Hamilton, Kaushik Deka, Geoffery Chappell, Jason Fama |
2019-10-15 |
| 9207907 |
Systems and methods for updating schedules |
Vinod Prabhu, Jason Fama, Uri Peleg |
2015-12-08 |
| 8719067 |
Monitoring and displaying the scheduled and actuated activities of a workforce |
Jason Fama, Uri Peleg, Richard Lawrence, Sameet Vasant Joshi |
2014-05-06 |
| 8645179 |
Systems and methods of partial shift swapping |
Swati Tewari, Jason Fama, Shmuel Korenblit |
2014-02-04 |
| 8131578 |
Systems and methods for automatic scheduling of a workforce |
Jason Fama, Uri Peleg, Richard Lawrence, Sameet Vasant Joshi |
2012-03-06 |
| 8078486 |
Systems and methods for providing workforce optimization to branch and back offices |
Nicholas Alexander McLean, Shimon Keren, Daryl Demos, Jason Fama |
2011-12-13 |
| 7953621 |
Systems and methods for displaying agent activity exceptions |
Jason Fama, Uri Peleg, Richard Lawrence, Sameet Vasant Joshi |
2011-05-31 |
| 7864946 |
Systems and methods for scheduling call center agents using quality data and correlation-based discovery |
Jason Fama, Edward Hamilton, Jeff Iannone, Illah Nourbakhsh, Joseph Watson +1 more |
2011-01-04 |
| 7853006 |
Systems and methods for scheduling call center agents using quality data and correlation-based discovery |
Jason Fama, Edward Hamilton, Jeff Iannone, Illah Nourbakhsh, Joseph Watson +1 more |
2010-12-14 |