| 10194029 |
System and methods for analyzing online forum language |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2019-01-29 |
| 10129402 |
Customer satisfaction analysis of caller interaction event data system and methods |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2018-11-13 |
| 10021248 |
Method and system for analyzing caller interaction event data |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2018-07-10 |
| 9942400 |
System and methods for analyzing multichannel communications including voice data |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2018-04-10 |
| 9667788 |
Responsive communication system for analyzed multichannel electronic communication |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2017-05-30 |
| 9571650 |
Method and system for generating a responsive communication based on behavioral assessment data |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2017-02-14 |
| 9407768 |
Methods and system for analyzing multichannel electronic communication data |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2016-08-02 |
| 9357071 |
Method and system for analyzing a communication by applying a behavioral model thereto |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2016-05-31 |
| 9191510 |
Methods and system for analyzing multichannel electronic communication data |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2015-11-17 |
| 9083801 |
Methods and system for analyzing multichannel electronic communication data |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2015-07-14 |
| 8781102 |
Method and system for analyzing a communication by applying a behavioral model thereto |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2014-07-15 |
| 8594285 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2013-11-26 |
| 8094790 |
Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center |
Kelly Conway, David Gustafson, Christopher Danson, Douglas Brown |
2012-01-10 |
| 8094803 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto |
Christopher Danson, Kelly Conway, Douglas Brown, David Gustafson, Roger Warford +1 more |
2012-01-10 |
| 7995717 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto |
Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more |
2011-08-09 |