Issued Patents All Time
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10671600 | Communications-enabled dynamic social network routing utilizing presence | David Bengtson, Andrew J. Cammer, Andrew D. Flockhart, Eugene P. Mathews, Christopher Moss +1 more | 2020-06-02 |
| 8577015 | Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization | Andrew D. Flockhart, Eugene P. Mathews | 2013-11-05 |
| 8054964 | System and method for detecting emotions at different steps in a communication | Andrew D. Flockhart, Eugene P. Mathews | 2011-11-08 |
| 7787609 | Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills | Andrew D. Flockhart, Robin H. Foster, Eugene P. Mathews, Jill K. Ross, Rodney A. Thomson | 2010-08-31 |
| 6820260 | Customized applet-on-hold arrangement | Andrew D. Flockhart, Eugene P. Mathews | 2004-11-16 |
| 6732188 | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator | Andrew D. Flockhart, Robin H. Foster, Eugene P. Mathews | 2004-05-04 |
| 6563920 | Methods and apparatus for processing of communications in a call center based on variable rest period determinations | Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews | 2003-05-13 |
| 6366668 | Method of routing calls in an automatic call distribution network | Simon C. Borst, Andrew D. Flockhart, Francis C. Hymus, Eugene P. Mathews, Martin I. Reiman +1 more | 2002-04-02 |