Issued Patents All Time
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6947543 | Computer-telephony integration that uses features of an automatic call distribution system | Joaquin Omar Alvarado, Andrew D. Flockhart, Eugene P. Mathews, Peter Matteo, Christopher Moss +1 more | 2005-09-20 |
| 6748073 | Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration | Joaquin Omar Alvarado, Andrew D. Flockhart, Eugene P. Mathews, Peter Matteo, Christopher Moss +1 more | 2004-06-08 |
| 6707903 | Automated workflow method for assigning work items to resources | Andrew D. Flockhart, James M. Landwehr, Colin L. Mallows, Sami Qutub, Rafal Sitkowski +6 more | 2004-03-16 |
| 6038302 | Methods and apparatus for processing phantom calls placed via computer-telephony integration (CTI) | Brian Hillis, Steven M. Silverstein | 2000-03-14 |