Issued Patents All Time
Showing 76–100 of 130 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9418350 | Contact center delivery in-building homing service | David Skiba, George Erhart | 2016-08-16 |
| 9378459 | Cross-domain topic expansion | David Skiba, Lee Becker, George Erhart | 2016-06-28 |
| 9257117 | Speech analytics with adaptive filtering | Shmuel Shaffer | 2016-02-09 |
| 9258421 | Speech analytics: conversation timing and adjustment | Keith Ponting | 2016-02-09 |
| 9247061 | Answer based agent routing and display method | George Erhart, David Skiba | 2016-01-26 |
| 9232064 | Contact center agent training trajectory | David Skiba, George Erhart | 2016-01-05 |
| 9152681 | Social media identity discovery and mapping for banking and government | George Erhart, David Skiba | 2015-10-06 |
| 9092492 | Social media identity discovery and mapping | George Erhart, David Skiba | 2015-07-28 |
| 9094420 | System and method for assuring quality real-time communication experience in virtual machine | George Erhart, David Skiba | 2015-07-28 |
| 9020135 | Dialog compatability | David Skiba, George Erhart, Lee Becker | 2015-04-28 |
| 8964962 | Dialog reorder | David Skiba, George Erhart, Lee Becker | 2015-02-24 |
| 8903076 | External contact center data collection and measurement | Joann J. Ordille, Ramanujan Kashi | 2014-12-02 |
| 8867730 | Contact center trend analysis and process altering system and method | George Erhart, David Skiba | 2014-10-21 |
| 8837705 | Real-time probability based contact handling time | George Erhart, David Skiba | 2014-09-16 |
| 8824646 | Method and apparatus for intelligent processing of suspend and resume operations in a call center | George Erhart, David Skiba | 2014-09-02 |
| 8789136 | Securing a device based on atypical user behavior | George Erhart, David Skiba | 2014-07-22 |
| 8724796 | Estimation of expected value for remaining work time for contact center agents | George Erhart, Andrew D. Flockhart, David Skiba | 2014-05-13 |
| 8718622 | Pervasive contact center | George Erhart, David Skiba | 2014-05-06 |
| 8644487 | Routing of contacts based on predicted escalation time | George Erhart, David Skiba | 2014-02-04 |
| 8509419 | Computer and telephony integration | George Erhart, David Skiba, Venkatesh Krishnaswamy, Ravi Sethi | 2013-08-13 |
| 8494148 | Dynamic IVR dialog based on analytics data | George Erhart, David Skiba | 2013-07-23 |
| 8478826 | Conditioning responses to emotions of text communications | George Erhart, David Skiba | 2013-07-02 |
| 8437464 | Handling of a session initiation protocol-capable telecommunications terminal that is put on hold | George Erhart, David Skiba | 2013-05-07 |
| 8428245 | Customer service agent assisted social networks | Ramanujan Kashi | 2013-04-23 |
| 8416944 | Servicing calls in call centers based on caller geo-location | George Erhart, David Skiba | 2013-04-09 |