Issued Patents All Time
Showing 26–50 of 98 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10069973 | Agent-initiated automated co-browse | David Skiba, Valentine C. Matula | 2018-09-04 |
| 10040201 | Service robot communication systems and system self-configuration | Valentine C. Matula, David Skiba | 2018-08-07 |
| 10032137 | Communication systems for multi-source robot control | David Skiba, Valentine C. Matula | 2018-07-24 |
| 10003692 | System initiated dialog adjustment | David Skiba, Reinhard Klemm, Patrick Tendick, Wen-Hua Ju | 2018-06-19 |
| 9975243 | Movement and interaction verification | David Skiba, Valentine C. Matula | 2018-05-22 |
| 9965820 | Proxy-based reservation scheduling system | Valentine C. Matula, David Skiba, David S. Mohler | 2018-05-08 |
| 9894201 | Ongoing text analysis to self-regulate network node allocations and contact center adjustments | Valentine C. Matula, David Skiba | 2018-02-13 |
| 9894206 | On-topic monitor | David Skiba, Patrick Tendick, Wen-Hua Ju | 2018-02-13 |
| 9866696 | Skill change and routing correction | David Skiba, Valentine C. Matula | 2018-01-09 |
| 9736675 | Virtual machine implementation of multiple use context executing on a communication device | Valentine C. Matula, David Skiba | 2017-08-15 |
| 9715492 | Unspoken sentiment | David Skiba, Lee Becker, Valentine C. Matula | 2017-07-25 |
| 9646604 | System and method for dynamic ASR based on social media | Valentine C. Matula, David Skiba | 2017-05-09 |
| 9635175 | Aggregated multi-topic agent desktop | David Skiba, Lee Becker, Valentine C. Matula | 2017-04-25 |
| 9590985 | Authentication frequency and challenge type based on application usage | Jon Louis Bentley, Lawrence O'Gorman, Michael J. Sammon, David Skiba | 2017-03-07 |
| 9542455 | Anti-trending | David Skiba, Lee Becker, Valentine C. Matula | 2017-01-10 |
| 9531880 | Optimization in workforce management using work assignment engine data | Valentine C. Matula, David Skiba | 2016-12-27 |
| 9454760 | Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication | Reinhard Klemm, Lee Becker, David Skiba | 2016-09-27 |
| 9451085 | Social media provocateur detection and mitigation | David Skiba, Lee Becker | 2016-09-20 |
| 9444940 | Pseudo agent matching | David Skiba, Lee Becker | 2016-09-13 |
| 9438732 | Cross-lingual seeding of sentiment | David Skiba, Lee Becker, Valentine C. Matula | 2016-09-06 |
| 9432325 | Automatic negative question handling | David Skiba, Lee Becker, Valentine C. Matula | 2016-08-30 |
| 9418350 | Contact center delivery in-building homing service | Valentine C. Matula, David Skiba | 2016-08-16 |
| 9378459 | Cross-domain topic expansion | David Skiba, Valentine C. Matula, Lee Becker | 2016-06-28 |
| 9262609 | Authentication frequency and challenge type based on environmental and physiological properties | Jon Louis Bentley, Lawrence O'Gorman, Michael J. Sammon, David Skiba | 2016-02-16 |
| 9247061 | Answer based agent routing and display method | Valentine C. Matula, David Skiba | 2016-01-26 |