Issued Patents All Time
Showing 51–75 of 98 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9232064 | Contact center agent training trajectory | David Skiba, Valentine C. Matula | 2016-01-05 |
| 9152681 | Social media identity discovery and mapping for banking and government | Valentine C. Matula, David Skiba | 2015-10-06 |
| 9092492 | Social media identity discovery and mapping | Valentine C. Matula, David Skiba | 2015-07-28 |
| 9094420 | System and method for assuring quality real-time communication experience in virtual machine | Valentine C. Matula, David Skiba | 2015-07-28 |
| 9027119 | Authentication frequency and challenge type based on application usage | Jon Louis Bentley, Lawrence O'Gorman, Michael J. Sammon, David Skiba | 2015-05-05 |
| 9020135 | Dialog compatability | David Skiba, Lee Becker, Valentine C. Matula | 2015-04-28 |
| 9014666 | Authentication based on geo-location history | Jon Louis Bentley, Lawrence O'Gorman, Michael J. Sammon, David Skiba | 2015-04-21 |
| 8978117 | Authentication frequency and challenge type based on environmental and physiological properties | Jon Louis Bentley, Lawrence O'Gorman, Michael J. Sammon, David Skiba | 2015-03-10 |
| 8964962 | Dialog reorder | David Skiba, Lee Becker, Valentine C. Matula | 2015-02-24 |
| 8918079 | Determining authentication challenge timing and type | Jon Louis Bentley, Lawrence O'Gorman, Michael J. Sammon, David Skiba | 2014-12-23 |
| 8867730 | Contact center trend analysis and process altering system and method | Valentine C. Matula, David Skiba | 2014-10-21 |
| 8837705 | Real-time probability based contact handling time | Valentine C. Matula, David Skiba | 2014-09-16 |
| 8824646 | Method and apparatus for intelligent processing of suspend and resume operations in a call center | Valentine C. Matula, David Skiba | 2014-09-02 |
| 8789136 | Securing a device based on atypical user behavior | Valentine C. Matula, David Skiba | 2014-07-22 |
| 8724796 | Estimation of expected value for remaining work time for contact center agents | Andrew D. Flockhart, Valentine C. Matula, David Skiba | 2014-05-13 |
| 8718622 | Pervasive contact center | Valentine C. Matula, David Skiba | 2014-05-06 |
| 8644487 | Routing of contacts based on predicted escalation time | Valentine C. Matula, David Skiba | 2014-02-04 |
| 8509419 | Computer and telephony integration | David Skiba, Venkatesh Krishnaswamy, Ravi Sethi, Valentine C. Matula | 2013-08-13 |
| 8494148 | Dynamic IVR dialog based on analytics data | Valentine C. Matula, David Skiba | 2013-07-23 |
| 8478826 | Conditioning responses to emotions of text communications | Valentine C. Matula, David Skiba | 2013-07-02 |
| 8437464 | Handling of a session initiation protocol-capable telecommunications terminal that is put on hold | Valentine C. Matula, David Skiba | 2013-05-07 |
| 8416944 | Servicing calls in call centers based on caller geo-location | Valentine C. Matula, David Skiba | 2013-04-09 |
| 8405484 | Monitoring responsive objects in vehicles | Valentine C. Matula, David Skiba | 2013-03-26 |
| 8364125 | Content delivery to a telecommunications terminal that is associated with a call in progress | Valentine C. Matula, David Skiba | 2013-01-29 |
| 8331550 | Social media language identification and routing | David Skiba, Valentine C. Matula | 2012-12-11 |