Issued Patents 2020
Showing 1–14 of 14 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10880518 | Systems and methods for integrating and conducting video sessions | Enrique Tamayo, Nicole Calderon, Wesley Purcell, Luis Mireles, Felisa Flores +5 more | 2020-12-29 |
| 10855844 | Learning based metric determination for service sessions | Eric Smith, John McChesney TenEyck, Jr., Gregory Yarbrough | 2020-12-01 |
| 10848621 | Learning based metric determination for service sessions | Gregory Yarbrough, Bipin Chadha, John McChesney TenEyck, Jr., Eric Smith | 2020-11-24 |
| 10789385 | Dynamic tagging of media for service sessions | Gregory Yarbrough, Eric Smith | 2020-09-29 |
| 10771623 | Rapid data access | Eric Smith, John McChesney TenEyck, Jr., Gregory Yarbrough | 2020-09-08 |
| 10757263 | Dynamic resource allocation | Eric Smith, John McChesney TenEyck, Jr., Gregory Yarbrough | 2020-08-25 |
| 10735594 | Multimedia network transposition | Susan Blake, Frederick Eugene Diehl, Jr., Jerry Scott Beene, Michael Sjolander | 2020-08-04 |
| 10715665 | Dynamic resource allocation | Eric Smith, John McChesney TenEyck, Jr., Gregory Yarbrough | 2020-07-14 |
| 10715668 | Learning based metric determination and clustering for service routing | Gregory Yarbrough, Bipin Chadha, John McChesney TenEyck, Jr., Eric Smith | 2020-07-14 |
| 10630842 | Database allocation and analytics for service call centers | Gregory Yarbrough, Eric Smith | 2020-04-21 |
| 10630723 | Determining policy characteristics based on route similarity | Bharat Prasad, Michael Kyne, Joel T. Camarano, Charles Lee Oakes, III, Gunjan C. Vijayvergia +1 more | 2020-04-21 |
| 10616216 | Multi-factor authentication systems and methods | Bharat Prasad, Charles Lee Oakes, III, Gunjan C. Vijayvergia, Thomas Bret Buckingham | 2020-04-07 |
| 10601993 | Media forked application system in call centers | Greg Yarbrough, Eric Smith | 2020-03-24 |
| 10601819 | Public authentication systems and methods | Bharat Prasad, Charles Lee Oakes, III, Gunjan C. Vijayvergia, Thomas Bret Buckingham | 2020-03-24 |