Issued Patents 2020
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10848621 | Learning based metric determination for service sessions | Vijay Jayapalan, Gregory Yarbrough, John McChesney TenEyck, Jr., Eric Smith | 2020-11-24 |
| 10834264 | Systems and methods for simulating multiple call center balancing | Lambros Petropoulos, Michael P. Gout | 2020-11-10 |
| 10715668 | Learning based metric determination and clustering for service routing | Vijay Jayapalan, Gregory Yarbrough, John McChesney TenEyck, Jr., Eric Smith | 2020-07-14 |
| 10637990 | Call center load balancing and routing management | Lambros Petropoulos | 2020-04-28 |