Issued Patents 2020
Showing 1–10 of 10 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10880437 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Ellwood I. Neuer, III, Christopher S. Haggerty | 2020-12-29 |
| 10785370 | Communication attempts management system for managing a predictive dialer in a contact center | Jason P. Ouimette, Christopher S. Haggerty | 2020-09-22 |
| 10750021 | Handling a callback call in a contact center in response to a limited-content message | Guilherme A Miranda Villarinho | 2020-08-18 |
| 10742795 | Limited-content messaging system for a contact center | Guilherme Villarinho | 2020-08-11 |
| 10742810 | Dialing a telephone number subject to an autodialer prohibition in a contact center | Teresa Gudger | 2020-08-11 |
| 10674011 | Enhanced abandoned call recovery for a contact center | Jason P. Ouimette, Jason S. Conner | 2020-06-02 |
| 10623567 | Facilitating agent management of consent for a party associated with multiple telephone numbers | Andy E. Perdue | 2020-04-14 |
| 10601996 | Answering machine detection for a contact center | Richard Holman, Chad Hitchcock, Marlon F. Araujo | 2020-03-24 |
| 10554821 | Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications network | — | 2020-02-04 |
| 10530928 | Answering machine detection (“AMD”) for a contact center by using AMD meta-data | Jason P. Ouimette, James K. Noble, Jr. | 2020-01-07 |