Issued Patents 2020
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10785370 | Communication attempts management system for managing a predictive dialer in a contact center | Karl H. Koster, Christopher S. Haggerty | 2020-09-22 |
| 10755269 | Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unit | Charles S. Mathis, Jason S. Conner | 2020-08-25 |
| 10674011 | Enhanced abandoned call recovery for a contact center | Jason S. Conner, Karl H. Koster | 2020-06-02 |
| 10616345 | Communication management system for supporting multiple agent communication sessions in a contact center | Jason S. Conner, Deborah L. Nilsen | 2020-04-07 |
| 10530928 | Answering machine detection (“AMD”) for a contact center by using AMD meta-data | Karl H. Koster, James K. Noble, Jr. | 2020-01-07 |