Issued Patents 2020
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10847140 | Using semantically related search terms for speech and text analytics | Christopher S. Haggerty | 2020-11-24 |
| 10755269 | Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unit | Charles S. Mathis, Jason P. Ouimette | 2020-08-25 |
| 10674011 | Enhanced abandoned call recovery for a contact center | Jason P. Ouimette, Karl H. Koster | 2020-06-02 |
| 10616345 | Communication management system for supporting multiple agent communication sessions in a contact center | Jason P. Ouimette, Deborah L. Nilsen | 2020-04-07 |